• Negotiable
  • Singapore
  • Permanent, Full time
  • Standard Chartered Bank Singapore
  • 10 Nov 17

Regional Business Change Manager

  • Location: Singapore
  • Salary: Negotiable
  • Job Type: Full time

Please view Job Description for details.

Standard Chartered is a leading international banking group committed to building a successful and sustainable future for our people, our customers and the communities we serve. With 1,700 branches and offices in 68 markets in Asia, Africa and the Middle East, we offer exciting and challenging international career opportunities to over 89,000 employees.

Job Description

  • This role works within the Client Lifecycle Design and Management (CLDM) Delivery team to support delivery of a quality service to our clients and achieve regulatory compliance across the end-to-end client lifecycle, including coverage of AML, KYC, Tax, OTC reform and FM regulations
  • Provide Business Change expertise to enable deployment & adoption of the CLDM change agenda into regions & countries
  • Provide Business Analysis and Design expertise to enable delivery of the CLDM book of work including identification & documentation of detailed regional requirements, validation, current state capture & business impact analysis for global changes.
  • Facilitate preparation of relevant artifacts as required by project governance
  • Support development & implementation of technology related solutions/enhancements (including analysis, functional design, testing, user training, deployment & post deployment support)

Key Roles and Responsibilities

  • Develop a detailed understanding of all CLDM functional areas E.g. Group CDD Policy and Procedures, Client Lifecycle operating model, etc.
  • Lead and drive regional change efforts, including deployment of change initiatives & new capabilities related to CLDM policy & procedure, operating model, technology landscape, etc.
  • Collaborate with CLDM & regional/country business teams to lead or contribute to all aspects of business improvement initiatives E.g. opportunity identification, business requirements gathering, functional specification reviews, analysis & design, solution building, testing, change implementation, post change support, etc. to help reduce risk in line with Group Policy and Procedure & enhance client experience
  • Support Regional Change Lead in managing & influencing key country/regional stakeholders across divisions & functions E.g. Client coverage, Operations, Technology, Legal and Compliance and Financial Crime Risk, etc.
  • Support Regional Change Lead in organizing & conducting regional change forums
  • Lead or contribute to relevant Project Working Groups
  • Lead design discussions on how to best deliver against identified business problems
  • Lead production of analysis artifacts to help drive change initiatives E.g. TOM, process maps, Business Requirements Documents (BRDs), etc.
  • Manage Change Champions to ensure success of local change delivery efforts
  • May need to work on weekends occasionally to facilitate technology releases

Qualifications and Skills

  • Degree qualified with at least 10+ years of relevant experience with excellent project management skillset.
  • Ability to manage a broad range of Stakeholders, from working level through to senior management.
  • Experience delivering change projects in the Client Due Diligence (CDD) and Client Lifecycle Management (CLM) domains across multiple geographies.
  • Subject matter expertise in CDD and CLM concepts and processes.
  • Excellent problem solving and analytical skills; able to break down complex problems to identify core requirements and define fit-for-purpose solutions.
  • Interpersonal skills in networking, influencing and decision taking.
  • Strong communication skills - oral, written and presentation.
  • Knowledge of CIB, CB and BB business segments, client types and product offerings.
  • Weighs up benefits of short term tactical and long term strategic options to ensure solutions are delivered to the appropriate scale, scope and timing.
  • Ability to assess regional and local requirements, determine impacts to the global change agenda and devise appropriate solutions
  • Knowledge of the regulatory environment and the ongoing developments.
  • Specialist knowledge of SDLC best practices.
  • Process, commercial and operational awareness needed to develop appropriate solutions.

How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 05/12/2017. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.