• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-06-21

Regional Credit Operations Manager

Regional Credit Operations Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Other Location: Asia Pacific, Europe, Middle East, and Africa; Canada
  • Education: Bachelor's Degree
  • Job Function: Credit
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18026423


Job Summary:

Responsible for collections productivity initiatives both through the dialer and other means in terms of replacing calls with alternate modes.
Job Description:
Works with the APAC collections head and would be responsible for:
  • Effective utilization of work force management tool to enhance colector productivity
  • Working with Dialler SMEs and ensure enhancements to country's dialer strategy
  • Driving global projects - CPMS, Global MIS changes if any, and DART
  • System changes and last mile, also ensure effective leveraging of capabilities
  • Work on capacity plan standardization
  • MIS centralization
  • Drive expense reduction initiatives related to collector productivity
  • Calling strategy including SMS and email


Job Skills/Qualifications:
  • Strong business sense, with the ability to balance effectiveness and efficiency trade-off in an operations environment to support business growth; change agent
  • Strong analytical and problem solving skills - proven ability to leverage technology and automated solutions
  • Adept at developing and maintaining productive cross-functional working relationships; prior matrix management responsibility
  • Exceptional interpersonal and communication (verbal, written) skills that motivate direct and indirect work groups
  • Highly developed leadership and people management skills
  • Sound appreciation of cultural challenges in working with a geographically diverse regional team
Educational Level:
  • Bachelor's degree
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