• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 22 Nov 17

Regional ISO Utility Manager - VP

Regional ISO Utility Manager - VP

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Technology
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 17062904


The ISO Utility team will be responsible for starting up and running a global utility team that will provide services in support of Business Information Security Officers (BISOs) and Technical Information Security Officers (TISOs) that enable them to accomplish their job functions. The utility will provide documented processes in order to follow up on, report on, and escalate information security issue resolution where repeatable services can be provided. The team will consist of operations staff that have an understanding of the IS programs and the actions required to compete them.
Development Value:
  • The successful candidate will have an excellent opportunity to extend their current role and responsibility being part of Global ISO Utility team
  • Candidate will get the chance to work with Global ISO leads in project initiative and operational support supporting all sectors and working closely with the representatives from all regions
  • The candidate will work with complex and variable issues with substantial potential impact, weighing various alternatives and balancing potentially conflicting needs
Key Responsibilities:
  • Lead the process standardization to perform consistent work across sectors and regions to provide as uniform a support service as possible, adopting current best practices
  • Develop and implement framework that includes effective measurement methods that will enhance governance capabilities and enable continuous improvement
  • Consistently collaborate with key ISO partners across the regions and sectors and ISROC representatives to further develop and implement "best practices"
  • Organizational management, including hiring, training, staff development & financial management for APAC region
  • Establish and run working groups that will facilitate the establishment and ongoing maintenance of the major ISO Utility functions for APAC region
  • Establish documented operating procedures and performance metrics for APAC region
  • Maintain key sector contacts required to manage sector GIS interaction and establish service level agreements, track and report on performance for APAC region
  • Report periodically to senior GIS management on progress and to get communicate issues facing the team for APAC region
  • Manage audit and regulatory requirements that apply to team functions APAC region


Education / Experience:
  • Bachelor's Degree or equivalent experience
  • 6+ years in direct managerial role in a production or operational environment
  • Demonstrated success delivering in a high-volume, goal-based production / operations-based environment
Management Skills:
  • Set appropriate performance management metrics for operations staff; hold self and team accountable for delivering of results
  • Ability to effectively manage employees across multiple locations
  • Solid leadership skills and ability to direct and motivate staff with integrity and ethics
  • Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
  • Strong mentor, tutor, coach of operational staff team
  • Ability to motivate staff, improve newly-developed processes and identify opportunities for improvements to efficiency, productivity, and quality control
  • Collaborate with site and business management in addressing identified opportunities through projects and initiatives
Additional Qualifications:
  • Effective communication, planning and organizational skills
  • Negotiation Skills: Influence others by presenting sound rationale for thoughts / ideas; Persuade others on the best way to move forward by providing sound arguments for your opinion
  • Conflict Resolution: Ability to deal with confrontation and resolve conflict
  • Self-Directed: Helps to be more effective with the volume of work and  produce better quality of work by prioritizing work in a fast pace and high volume environment