SVP, Digital Product Management - HSBC Insurance

  • Competitive
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • HSBC
  • 16 Aug 18 2018-08-16

SVP, Digital Product Management - HSBC Insurance

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers, including catering to specialty markets through products such as Universal Life, for high net-worth customers. As a leader in traditional life insurance, investment-linked savings plans and personal lines of insurance for individuals and their families, the business serves a diverse client portfolio through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.

We are currently seeking a high caliber professional to join our team as SVP, Digital Product Management.

Principal responsibilities​

  • Responsible for turning the Insurance proposition into a digitally led offer and ensure these features are best in class, simple, easy to use and differentiating HSBC from competitors
  • Expected to bring innovative ideas to the table by closely monitoring other banks, Fintech and customer trends and understanding implications on HSBC's strategy
  • Accountable for the end to end customer experience for sales, servicing and marketing of agreed digital products
  • Responsible for delivery of agreed products in digital channels that continuously evolve via consumer test and learn and quickly develop into commercially successful lines of business or experiences
  • Responsible for the defintion and development of improvement opportunities across customer experience and digitally native capabilities
  • Successful execution of the digital plans against timelines and budget
  • Digital propositions continuously meet internal control standards and external regulatory framework
  • Achieve digital targets

  • Experience in delivering digital transformation with tangible outcomes either within financial services industry or other organizations, experience in life insurance strongly preferred
  • Ideally, past work experience with digital insurers or other companies such as Expedia, Google, Apple, Fintech style companies
  • Experience with User Led Design, prototyping, working in Agile environment
  • Extensive experience with the range of business development activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management
  • Comfortable with technology including ability to translate business and customer needs to technology requirements
  • Exposure to projects that touch a range of technical platforms such as digital, mainframe, server based
  • Strong thought leadership and creativity to proactively propose new business opportunities and resolve issues
  • Competent with project planning and reporting
  • Demonstrates flexibly when addressing shifting or competing priorities
  • Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision making processes
  • Ability to effectively influence and communicate across various business lines and units and at senior levels within the organization. Excellent at navigating differences of opinions. Experience in developing and executing customer facing and staff facing communication
  • Strong analytical and presentation skills
  • Ability to work independently with high level guidance from management

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.