Senior Analyst, Client Service Senior Analyst, Client Service …

BNY Mellon
in Singapore
Permanent, Full time
Last application, 27 Jan 21
Competitive
BNY Mellon
in Singapore
Permanent, Full time
Last application, 27 Jan 21
Competitive
Senior Analyst, Client Service
  • Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
  • Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
  • Applies intermediate problem solving skills, experience and judgement to analyze information.
  • Uses communication skills to deliver high quality service to a specialized client base.
  • Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
  • Leverages a good understanding of broader BNY Mellon services and offerings.
  • Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
  • Uses knowledge of client issues and needs to contribute to business development efforts.
  • Participates in internal activities and initiatives designed to improve the client experience.
  • Recommends process improvements.
  • May have people management responsibilities in some geographies. Provides guidance to less experienced team members.
  • Supports multiple, moderately complex client accounts.


Qualifications
  • Bachelors degree or the equivalent combination of education and experience is required.
  • 3-5 years of total work experience preferred.
  • Experience in an operational area and/or client services preferred.

BNY Mellon is an Equal Employment Opportunity Employer.
Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Primary Location: Singapore-Singapore-Singapore
Job: Operations
Internal Jobcode: 70105
Organization: Global Collateral Management-HR07720
Requisition Number: 2012048
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