Senior Associate, Middleware System Administrator, Technology Services, Technology and Operations
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Collaborate and work with the engineering team in developing technical solutions as well as plan and configure solutions in response to requirements from Business and Application teams. Deliver these technical solutions to the deployment team for execution. Establish configuration standard and design guideline for Middleware software, covering availability, performance, resilience, monitoring, backup and recovery functional areas. Provide technical assistance to the development and operation teams. Troubleshoot and drive system recovery. Escalate problems with actual or potential major impact to Problem Management and IMS Management Teams. Perform root cause analysis and ensure planned actions are carried out to prevent recurrence. Must be proactive and possess a sense of urgency during service recovery. Ensure the supportability of Middleware software. Plan and lead upgrade projects. Review and approve change requests. Supervise the execution of major changes. Conduct performance analysis and tuning. Automate system operation. Track and drive patch management for all Middleware software. Track, plan and drive software upgrades to ensure continuous supportability. Knowledge in CI/CD pipeline. Good knowledge in scripting. Design and control access plans and matrix for infrastructure services and support personnel. Perform regular access review and validation. Establish adequate monitoring to ensure efficient and reliable service delivery. Apply new technology and process to improve system supportability, recoverability, availability and performance. Provide operational excellence and skills in middleware to support various project phases (requirement gathering, design, procurement, implementation and hand-over to operations). Provide technical guidance and mentoring to help develop less experienced engineers. Support audit and compliance activities. Requirements
- Approximately 10 years of production support experience as a Middleware System Administrator.
- Solid experience in JBOSS, WebSphere App Server, MQ and IBM HTTP Server including build, general administration, troubleshooting (Break/Fix) and performance tuning skills.
- Capable of writing scripts for automating Middleware tasks.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.