Senior Associate / Associate, Systems Monitoring, Technology Services, Technology and Operations

  • Competitive
  • Singapore
  • Permanent, Full time
  • DBS Bank Limited
  • 18 Oct 17 2017-10-18

See job description for details

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Providing strategic directions for standardizing of SNOC monitoring and efficient use of resources for pro-active application/infrastructure monitoring.
  • Reviewing and enhancing existing SNOC processes for application/infrastructure on-boarding/off-boarding.
  • Identifying areas for improvement in SNOC communications with other Incident/Problem management, Application/Infrastructure SMEs etc.
  • Overseeing creation and availability of SNOC monitoring metrics and alerts’ reports for management reporting.
  • Reviewing completeness and correctness of SNOC monitoring metrics and alerts.
  • Establishing measurements and track improvement for SNOC monitoring effectiveness and efficiency.
  • Acting as an escalation focal point for all improvement activities involving SNOC
  • Change governance on all the monitoring changes for production implementation
  • Perform on call duty on rotation basis.

  • Minimum 5 years of experience in the Open System Administration with Monitoring skills.
  • Minimum Degree holder in Computer Science
  • Ability to work under pressure (especially during incident/crisis management)
  • Adaptable to dynamic/volatile environment and know when/how to take control during a crisis.
  • Good communication skills (ability to communicate clearly with different levels of management/staff/regional countries)
  • Able to manage challenges independently and know when to raise to senior management
  • Ability to command and control diverse groups.
  • Strong experience skills in ITM Tivoli, Elastic search and infra monitoring tools.
  • Comfortable in using suitable visual tools to create presentation for enterprise and management level.
  • Supervise and manage a team of service providers to ensure delivery of quality infrastructure services by engaged vendors to the Bank.
  • Work effectively and closely with vendor Delivery Managers and technical support staff, regulators, other IT groups such as infrastructure & applications, architecture & engineering, GPS, Finance, internal and external auditors.
  • Ability to work closely with various line of business technologies from junior to management level.

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.