- Permanent, Full time
- OCBC Bank
Senior Customer Care Retention Officer, CFS - Consumer Secured Lending
Senior Customer Care Retention Officer, CFS - Consumer Secured LendingJob Description:
- Implement Home Loans retention strategy by engaging customers over the phone with effective retention packages.
- Ensure prompt turnaround for all service requests received pertaining to repricing and restructure of credit facilities.
- Actively cross-sell into existing repriced/loan restructured base.
- Have face-to-face meeting with customers to walk through terms in Letters of Offer as and when needed.
- Prepare management excel reports and dashboard and any other tasks as and when assigned.
- As there is emerging trend towards the use of data insights and digitalization, there is a need to constantly leverage on technology solutions that break traditional ways. Hence one may involve in adhoc projects on process improvement or digitalization
- Degree holder in computer engineering, Information technology preferred
- Familiar with business process re-engineering or intermediate levels of VBS and coding skills
- Strong interpersonal, written and verbal communication and sharp analytical skills
- Driven, confident, self- motivated, able to work independently or as part of a team.
- Preferably with more than 2 years of experience either in home-loans related roles or in customer engagement roles
- Familiar with technology trends and Robotic Process automation will be a plus point