Senior IT Operations and Client Service Manager

  • Competitive
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • Hudson Singapore
  • 23 May 18 2018-05-23

Senior IT Operations and Client Service Manager

Senior IT Operations and Client Service Manager

My client is a very reputable and successful FinTech organisation. We are hiring a permanent person for the following:

* Lead daily operations of various Infrastructure domains: Iaas/Paas/Saas/DBA/Unix/Linux/Backup/Storage, etc, including:

o Manage offshore support contractors in service delivery

o Incident resolution and Change/Service Request fulfilment

o Service provisioning and decommissioning

o Hardware & Software patching

o Capacity planning and technology refresh

o Provide strategic decision and technical guidance

o Work closely with IT delivery team on adopting standards and best practices

o Conducting regular team meeting of individual knowledge domain

o Ensure SLA and OLA are met, as well as IT operation/security KPI

* Work closely with IT management team on KPI planning and monitoring
* Actively participates in project planning of various knowledge domains to ensure timely and successful completion of projects
* Working with team on weekend / non-business hours for arranging maintenance activities like patching, server rebooting, etc.

Requirements

* Understand and speak Mandarin is a MUST
* degree in Information Technology, Computer Science, Manage Information Science or equivalent
* Minimum of 6 years IT operation support experience and 2 years in cloud-computing environment
* Worked with Agile, DevOps, Security Analytics, Microservices, Open API on Hybrid Cloud
* Proficient in handling complex technical security concepts, latest security tools and technologies and strong risk management understanding

o Knowledge of industry technology trendsStrong experience in multi-tiered, distributed application and service architectures

o Proven ability to work well in a challenging environment, with ability to multitask whilst delivering high quality solutions

o Team oriented and team player, ability to function independently

* good to have VMware / Citrix / CCNA Certified; AWS or Azure Certifications.
* Strong knowledge on Oracle DBA, Oracle Apps DBA, MySQL DBA, PG DBA,SQL. Candidate should be OCP DBA certified
* Good knowledge on Linux, MS Cluster
* Good understanding and hands-on experience of AWS or Azure or google cloud
* In depth understanding of backup and disaster recovery technologies,
* Familiar with ITL framework (preferably ITIL certified)
* Familiar with Security tools, such as Symantec Data Leakage Protection
* Basic understanding of other Infrastructure domains such as Windows, Virtualization, Network, Security, etc.

Thank you and look forward to your application.

Grace Tham
Associate Director
Hudson SG
Employment Agency Licence No.: 03C4590
EA Registration No.: R1442448