Senior Life Claims Executive Senior Life Claims Executive …

FWD
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 03 Jun 20
Competitive
FWD
in Singapore, Singapore, Singapore
Permanent, Full time
Last application, 03 Jun 20
Competitive
Senior Life Claims Executive
FWD spans Hong Kong, Macau, Thailand, Indonesia, Philippines, Singapore, Vietnam, Japan and Malaysia. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. FWD is focused on creating fresh customer experiences, with easy-to-understand and relevant products supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.

FWD started operations in Singapore in April 2016, providing employee benefits insurance to corporate customers. In September, FWD launched its direct-to-consumer business and currently offers a suite of life and general insurance products including direct-term life, car, travel, personal accident and maid insurance. Leveraging technology, FWD provides insurance that is world beating in its simplicity and customer focus for connected people to take control.

If you're looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.

PURPOSE
  • Responsible for the day to day claims operation duties within the team, ensuring valid claims are assessed according to Policy's terms & benefits, approved and pay within the given authority limit, in accordance with FWD's service philosophy and standards
  • Working with business users to gather and provide requirements, determining the potential solutions with technical and impact analysis, accountable for the successful implementation of claim system and processes for the product launch, including preparing test plans, perform and support UAT and provide training to the users

KEY ACCOUNTAIBILITIES
  • Review, assess and approve health, medical, critical illness, disability, accident claims within service turnaround time
  • Timeliness in reports preparation and completion of assigned tasks
  • Handling complaints effectively and timely
  • Ensure all claims documentation and procedures adhere to company and claims management requirements
  • Ensure appropriate use of data intermediaries and other third party vendors, as well as for transfers of personal data outside of Singapore, including ensuring that adequate contractual safeguards are put in place, and/or appropriate consents has been obtained
  • Responsible for compliance with applicable laws and regulations (including personal regulatory accountabilities in relation to fitness and propriety)
  • Ensure that new regulatory requirements impacting the department/function are implemented, and an effective process is in place for regulatory consultations to be reviewed and analysed by subject matter experts
  • Ensure that potential control gaps, failures or breaches that could or have already resulted in a regulatory breach are escalated in accordance with issued guidelines

QUALIFICATIONS / EXPERIENCE
  • Diploma/Degree holders
  • Insurance professional qualifications preferred
  • 3 to 5 years of experience in life insurance claims

KNOWLEDGE & TECHNICAL SKILLS
  • Good technical knowledge and strong background of Life insurance and claims assessment
  • Strong critical thinking and problem solving skills
  • Excellent communication skills (Written & Spoken)
  • Meticulous with a keen eye for details
  • Proficient in MS office application


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