Senior Officer / Officer, Treasures Service Officer, Consumer Banking Group

  • Competitive
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • DBS Bank Limited
  • 17 Mar 18 2018-03-17

See job description for details

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business â€" they were made just right for you.


  • Achieve service standards as set out for Regional Wealth Segments Treasures Onshore staff to develop and improve customer satisfaction and retention whilst educating customers about Asia Treasures Privileges, Service and benefits
  • Ensure all customer requests are dealt with in a timely and consistent manner, and these requests are handled with high service standards at all times
  • Ensure that results of CE11, Customer Satisfaction Surveys and any other related surveys e.g. Quality Visits / Mystery Shopping adhere to the set standards
  • Participate in Service & Process Improvement initiatives and other team-related activities
  • Reach out to customers at the Private Bank / Treasures Private Client / Treasures Centre, manage queues and assist with the seamless delivery of service to
  • Manage counter transactions such as cash deposits/withdrawals, remittances
  • Assist with documentation and handling of account openings and closures


  • Minimum years of Technical/professional knowledge and experience;
  • Polytechnic Diploma, GCE ‘A’ ‘O’ level (minimum 3 ‘O’ level credits), Certificate in Business Studies or Certificate in Office Skills
  • Strong communication and people skills
  • Strong branch banking operational knowledge preferred
  • Self-motivated team players with good sales/service aptitude who would enjoy working in a fast-paced environment
  • Ability to commit to shift hours

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.