Senior Process Executive

  • Competitive
  • Singapore
  • Permanent, Full time
  • Cognizant Technology Solutions APAC
  • 18 Feb 18 2018-02-18

Senior Process Executive

Job Description:

  • 3 to 5 years working in a service/customer service/sales organization
  • Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
  • Demonstrated capability to create world-class customer experiences with each and every interaction
  • As per client requirement, we would prefer Japanese and English proficiency candidates
  • Must have exceptional grammar and typing accuracy skills - experience with business communication
  • Client focused and solutions oriented; Good problem solving and analytical skills
  • Ability to comprehend and analyze client situations and apply the right solution
  • Ability to collaborate and work effectively on a team
  • Self-learner interested in both the how and the why
  • Ability to educate customers on policy and product questions
  • Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
  • Ability to follow processes without being blinkered by them.
Preferred Qualification:

  • Experience in online advertising at a major media agency or publisher
  • E-mail and chat support experience
  • Pre-sales experience; able to deliver product value proposition
  • Experience working in and with a global organization

Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 205 on the Fortune 500 2017 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Qualifications
Preferred Qualification:
  • Experience in online advertising at a major media agency or publisher
  • E-mail and chat support experience
  • Pre-sales experience; able to deliver product value proposition
  • Experience working in and with a global organization