Senior System Manager

  • Competitive
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • Avaloq Asia Pacific Pte Ltd
  • 22 Jun 18 2018-06-22

Senior System Manager

Help Us to Shape the Banking of Tomorrow.

The Avaloq group is an internationally leading fintech company. With its core and digital banking software and its international network of Business Process Outsourcing (BPO) centres, Avaloq brings trustworthy and efficient banking to the world, delivered through great user experience. Headquartered in Switzerland, Avaloq has branches in the most demanding financial centres worldwide and serves around 155 banks and wealth managers and the 270 Swiss cooperative banks. Avaloq's growing ecosystem comprises among others over 2'000 employees from 66 nationalities and more than 500 third-party developers that co-innovate with Avaloq.

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The responsibilities

  • 2 nd up to 3 rd level IT support
  • Onsite responsibility for two offices in Singapore.
  • Support users via email, tickets, phone and on-site assistance
  • Carrying out advanced incident analysis, dispatching and resolution
  • Backup tapes supervision and issue mitigation
  • Monitoring IT services and underlying systems like Citrix, Exchange, Office 365, Skype for Business and Active Directory as well as fixing problems occurring in these areas
  • Documenting and updating systems, procedures and processes
  • Handle IT service requests and manage request fulfillment process
  • Your profile
    • At least 4 years experience in 2 nd to 3 rd level IT support
    • Advanced know how of various Microsoft Windows systems and software
    • Office 365 administration a must
    • Moderate to expert know-how in PowerShell scripting
    • ITIL Certification is an advantage
    • Familiar with networking concepts and procedures and have an open mindset to networking
    • Structured and goal-oriented method of working
    • Distinctive organizational skills and process-oriented thinking

    Click the "Apply Online" button now to apply to this position! Kindly note that only shortlisted Candidates will be contacted for next steps.