Senior Systems Executive

  • Competitive
  • Singapore
  • Permanent, Full time
  • Cognizant Technology Solutions APAC
  • 19 Feb 18 2018-02-19

Senior Systems Executive

Job Summary:-


Experience:- 5 to 8 Yrs
Work Location:- Singapore

Job Description:-

  • · Owning SLA, KPI and driving Operations to meet Service level objectives
  • · Driving & Monitoring Queue for ticket closure.
  • · Escalation Tracking and own till closure.
  • · Induction and KT to newly joined associates.
  • · Responsible for Floor Management parameters.
  • · Daily dashboard publishing
  • ·O perational action points tracking and closure
  • · Participation in Project Team outages and provide support.
  • · Work on End point compliance (Control parameters -AD /AV /SCCM and ET) and Software Harvesting (unauthorized software uninstallation)
  • · Technical support Application software for Desktops/Laptops.
  • · Printers and Multifunctional device support
  • · Coordinating and Updating Desktops movement AMS Coordinating with Asset tracker for maintaining asset.
  • · Work on issues related to Hardware /Operating system for both laptops and desktops.
  • · Troubleshoot and resolve issue related to Outlook and Communicator.
  • · Software Installation based on RAMS request raised by end user
  • · Air Watch Support on Phone
  • · VNET / Tandberg Support
About Cognizant :-

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.




Qualifications
Technical Skills
SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 .Net Unit NA Desired 2 .Net Telnet NA Required 3 .Net Programming-VB .Net NA Required 4 .NET Web Programming NA Desired 5 .Net Programming-C# .Net NA Required

* Proficiency Legends
Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

About Cognizant
Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us on Twitter: Cognizant.