Service Delivery Manager (ITSM) Service Delivery Manager (ITSM) …

in Singapore
Permanent, Full time
Last application, 17 Jan 22
in Singapore
Permanent, Full time
Last application, 17 Jan 22
Service Delivery Manager (ITSM)
Delivery Manager
Bachelor's in Science/ Commerce/Engineering or equivalent Responsibility:
Business / Customer:
  • Understand and articulate complex problems related to the specific technology.
  • Interface with community network to retain technology competitiveness.
  • Work with the client team to address escalations and own the resolution during the critical incident scenario.
  • Plan and implement major change requests and engineering tasks.
Project / Process:
  • Participate in technical audits.
  • Identify opportunities for automation standardization and stabilization of environment.
  • Lead TIP initiatives and coordinate with CoEs for the implementation of the same.
  • Conduct Proof of Concept activities when necessary.
  • Undertake project specific Proof of Concepts activities to validate technical feasibility with guidance.
  • Prepare run books on specific technology areas.
  • Lead reviewer for knowledge articles.
  • Implement best practices in specific technology area.
  • Responsible for driving the change mgmt effectively by ensuring that regular process health checks are done and bringing in best practices and building SOPs.
  • Continuous assessment of the infra/technical environment and address any gaps (for ex.
  • : firmware Service Packs Backups).
People / Team:
  • Deliver technology training through Academy and/or within project group for technologies/ tools.
  • Provide guidance to community members on relevant technology area.
  • Participate in recruitment.

Must Have Skills
  • Commvault Backup Admin
  • Hitachi Storage Administration
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