Sr. Associate - Projects

  • Competitive
  • Singapore
  • Permanent, Full time
  • Cognizant Technology Solutions APAC
  • 19 Jan 18 2018-01-19

Sr. Associate - Projects

Job Summary: -


Role
Operations & Production Support
Number of positions
2
Total Work Experience
4-8 years

Job Description:

Preferred Skills:

Knowledge of the following tools and technologies: Oracle, SQL Server, Informatica, java, MQ, and Windows and UNIX operating systems.

Roles and Responsibilities:

* Represent the Production Support organization on company-wide project teams.
* Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.
* Prioritize workload, providing timely and accurate resolutions.
Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
* Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
* Participate in knowledge transfer to ensure better grasp of the product and domain.
* Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
* Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments

Job Requirement s

Knowledge of the following tools and technologies: Oracle, SQL Server, Informatica, java, MQ, and Windows and UNIX operating systems.

Qualifications
About Cognizant


Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.