Tier 3 Application Support, End User Services, Associate
Our Global Technology Infrastructure group is a team rewarded with innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused
approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally -and to grow your career in any direction you choose.
This is a 3rd level incident management position requiring expert knowledge of Virtual Platform, Windows desktop operating systems, AD, and Application Virtualization. The ideal candidate must articulate the business value and impact of advanced technical and non-technical information and understand when to escalate issues. This person must provide effective production support; including accurate problem identification, ticket documentation and customer/vendor dialogue. We expect the candidate to possess excellent communication skills as they will be expected to liaise between technology and our customers when leading resolution efforts.
This role requires a wide variety of strengths and capabilities, including:
- BS/BA degree or equivalent experience
- Basic knowledge of application development
- Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
- Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
Apply today, and put your passion for technology to work at JPMorgan Chase & Co.