• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-08-21

Transaction Services Intermediate Analyst

Transaction Services Intermediate Analyst

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Transaction Processing
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18042536


As part of Standard Account Management Services team, key role will be to perform governance regulatory control function mainly in areas of Day 2 account opening checks and critical demographic maintenances. The role carries the responsibility of leading the team in ensuring day to day operations are carried out timely and accurately.
Key responsibilities includes:
  • Maker/Checker of processes such as Day 2 checks, Demographic Maintenances, FATCA/CRS, upload of signature specimen to system and DNC registry
  • Handing control functions like audit examination, Annual Due Diligence, eDCFC, Manager's Control Assessment (MCA) 
  • Timely Review of process and procedure, ensuring processes are up to date
  • Governing and providing guidance and support to outsourced partners in India (Chennai/Pune)
  • Reviewing the end to end processes and implementing innovative solutions to streamline processes, achieve better efficiency & enhance control to mitigate risks
  • Review global and regional policies, e.g. Regional Consumer Controls Procedures Manual (RCCPM) & Global Mandatory Branch Controls, to identify gaps against local procedures
  • Conduct trainings/ Refresher training for SAMS team on process
  • Working on Ad Hoc request/projects/ System testing as required
  • Supporting the business in terms of adhoc data collation / MIS requests
  • Be a change agent


Qualifications - Internal:
  • Minimum Education - Tertiary, Bachelor's Degree or equivalent
  • Minimum Experience - 2 to 4 years of relevant experience in operations, policies and procedures review
Functional Knowledge:
  • Comprehensive understanding of end-to-end branch processes, operations and controls
  • Ability to recognize potential issues/risks and initiate ideas to mitigate these risks and ensure compliance with country, regional & global policies
  • Ability to draw accurate conclusions from written or verbal information, identify links between component parts and spot trends in information, think conceptually to see how something fits into a wider system and take a holistic/'bigger picture' view while paying attention to details
  • Knowledge of market practice would be beneficial
  • Ability to communicate confidently across all levels of staff & senior management and articulate ideas effectively
  • Ability to work independently and execute with a sense of urgency and to deliver on tasks effectively and efficiently; Must be a team player and contributes to the team. Ability to work under pressure and tight timeline
  • Upholds ethics and values; Demonstrates integrity; Sets appropriate standards of behavior. Encourages organizational and individual responsibility towards the community and the environment
  • Be a change agent will be an added advantage
  • Sound leadership skills with passion for excellence
  • Strong client facing skills with the ability to deal with a variety of partners and customers
  • Demonstrated abilities to manage in a complex and dynamic environment
Other skills:
  • Meticulous and eye for detail
  • Excellent communication and interpersonal skills
  • Process improvement skills
  • Proficiency with MS Office Suite (MS Access, MS Excel, Power Point)
  • Project management skill is a plus
Singapore Singapore Singapore SG