Transfer Agency, Associate 2

  • Competitive
  • Singapore
  • Permanent, Full time
  • State Street
  • 16 Dec 17 2017-12-16

State Street JOB DESCRIPTION: JOB SUMMARY * Deliver high quality client service both internally and externally by incorporating experience and industry knowledge in daily workflow so as to complete increasingly complex tasks on time and accurately and perform other duties as assigned. JOB DUTIES AND

State Street

JOB DESCRIPTION:

JOB SUMMARY

  • Deliver high quality client service both internally and externally by incorporating experience and industry knowledge in daily workflow so as to complete increasingly complex tasks on time and accurately and perform other duties as assigned.

JOB DUTIES AND RESPONSIBILITIES

CLIENT SERVICE

  • Complete all tasks including the handling of all complex calls and queries to a high quality to meet client requirements in a timely and accurately manner
  • Quality control of transactions processed and client correspondence.
  • Assist in delivery of on the job training and development of other administrators
  • Ensure business standards and client deadlines are met on a consistent basis
  • Actively initiate Error Fines & Loss analysis
  • Escalate client issues where necessary
  • Participate in client service review
  • Assist in project implementation

TECHNICAL

  • Adhere to procedures in relation to all tasks
  • Administration of clients’ trades and maintenance of register processing of cash movements and reconciliation
  • Identify process efficiencies in the course of their daily work and propose to line managers
  • Develop and maintain a thorough knowledge of Transfer Agency processes and Systems
  • Gain broad expertise on company products
  • Build and maintain internal network of contacts
  • Display through understanding of the following tasks:-
    • Issuance of contract notes and settlement confirms
    • Processing of monetary settlement money in/out and FX process
    • Administration of commission payments
    • Processing of Fund distribution
    • Units in issue reporting and reconciliation
    • Reconciliation completion and clearance of trades and cash
    • Processing of register maintenance requests

COMMUNICATION

  • Liaise with other departments in an effective manner
  • Provide/seek regular feedback to team leader

TEAM

  • Act as an effective team player & deputies for immediate supervisor when appropriate
  • Show organization skills of oneself and others
  • Display effective team focus by assisting colleagues in their daily routine
  • Positively influencing team morale in order to achieve set standards and goals
  • Show willingness to assume additional tasks in order to share workload within team/department
  • Maintaining a “can do” attitude

GENERAL

  • Display initiative
  • Administration of clients/investors correspondence
  • Display awareness of daily work levels and overall business needs by identifying and taking prompt action on priority items displaying effective time management

QUALIFICATIONS:

KNOWLEDGE SKILLS & EXPERIENCE REQUIRED

  • Excellent administrative and business support skills with the ability to multi-task and to work calmly under pressure
  • Excellent working knowledge of MS Office suite including Word Excel and Powerpoint
  • Strong written & verbal communication skills
  • Excellent organizational planning and co-ordination skills
  • Ability to work accurately to tight deadlines
  • Proactive and able to work independently and as part of a team
  • Detailed understanding of procedural technical and product requirements within Transfer Agency business
  • Typically candidate will have 2 years relevant experience within a similar environment

CORE COMPETENCIES

  • Accurate and Precise
  • Team Oriented
  • Organized
  • Personable
  • Flexible
  • Self-reliant
  • Enthusiastic
  • Excellent communication skill