Transfer Agency & Investor Relations Administrator (Junior / Senior)

  • 40-60k
  • Singapore
  • Permanent, Full time
  • Mainstream Group Holdings Limited
  • 10 Nov 17 2017-11-10

You will be responsible for investor due diligence, processing investor applications, redemptions and transfers, and help respond to investor queries and manage investor relationship.

Core Responsibilities:

  • Process subscriptions, redemptions, and other investor-level instructions in accordance with the guidelines outlined in the fund offering documents.
  • Perform account opening processes, which include adhering to applicable AML/KYC guidelines and CRS/FATCA tax regulations.
  • Maintain investor details database including creation of statements, contract notes and other investor correspondence.
  • Initiate bank transfer transactions through various internet banking platforms to receive subscriptions monies, process redemptions and distributions, etc.
  • Respond to client, investor, and auditor queries promptly and professionally.

Core Competencies/Requirements:

  • Excellent communication skills, both written and verbally, both internally on the team and externally to our clients and investors.
  • Strong customer service ethic.
  • High degree of accuracy and attention to detail.
  • Ability to solve problems in a timely and efficient manner, meeting strict deadlines while assessing and managing priorities.
  • Strong time management and organizational skills.
  • Strong business acumen.
  • Ensure all department and regulatory procedures are fully adhered to for each task undertaken.
  • 1-2 years' experience within Transfer Agency or other Fund Administration role (preferred).
  • Demonstrate an ability to work on his / her own and within a team and be willing to assist with any tasks when required.  Team player.
  • Intermediate Excel knowledge.
  • Business or Finance degree preferred.

About the company:

Mainstream Fund Services is a specialist fund administrator for the financial services industry. Our clients are typically fund managers, listed companies, family offices and private equity groups.

We are a public listed company with focus solely on fund administration. We pride ourselves on offering flexible, tailored solutions.

Mainstream Fund Services has outsourcing experience across a range of services and sectors, with specialist teams in investment administration (fund services), middle office, fund accounting, superannuation administration, share registry and unit registry (transfer agency) services.

We have a global presence with offices in Sydney, Melbourne, Singapore, Hong Kong, New York, Malta, Dublin, Cayman and Isle of Man.

Learn more: www.mainstreamgroup.com