Trustee Operations Manager (AVP) Trustee Operations Manager (AVP) …

in Singapore
Permanent, Full time
Be the first to apply
in Singapore
Permanent, Full time
Be the first to apply
Trustee Operations Manager (AVP)
Key Responsibilities:

The candidate is required to have strong knowledge and extensive practical experience of the following core trustee and fiduciary services and processes:

  • Work with various product and operation teams to develop trustee operations solutions for unit trusts and exchange traded funds (ETF)
  • Ensure daily compliance monitoring, payment oversight monitoring, financial statement review and regulatory reporting are conducted
  • Implement a robust control, monitoring and reporting when onboarding new Fund Manager clients and handling existing Fund Manager clients.
  • Work with both external (fund managers, professional firms, bankers etc.) and internal stakeholders including product, custody, client services team, fund administrator etc. to ensure the smooth and proper running of the trustee operations e.g. account opening and maintenance, tax filing and reclaim handling, fair valuation review, internal management reporting and manage regulator and auditor queries.
  • Ensure the conduct of the fiduciary and fund services business is conducted in accordance with all relevant internal policies and external rules and regulation
  • Conduct annual due diligence and monitor performance of all agents (internal and external) in compliance with applicable policies and guidelines.
  • Stay abreast of market and regulatory developments in the fiduciary and fund services industry.
  • Assist the Trustee Services Operations Head to share best practices and deliver projects assigned from time to time.

The candidate should also have experience and the following responsibilities:

  • Review of fund prospectuses / offering documents, operating memorandums and key fund documentation
  • Fund launches and implementation
  • Client & vendor management
  • Oversight of trustee & fiduciary obligations and functions
  • Oversight and control management for domestic and outsourced functions
  • Managing client due diligence visits
  • Awareness of regulatory and industry change and how it impacts the business

Knowledge / Experience:

The candidate should have approximately 5 years of experience within the Trustee Services &/or Fund Services Operations or in a Fund Services support role e.g. Fund Compliance &/or Fund Administration Service Support role.

Having a good knowledge of investment or fund compliance, fund products and operations, due diligence or audit experience will be advantageous. Fund compliance, fund administration, audit, internal risk & controls, trustee fiduciary & fund services experience preferred.


In addition to a strong knowledge of Trustee Services and Funds Industry as outlined above, the candidate also needs to display strong interpersonal skills, communication skills, people management skills and time management skills. The candidate also needs to be able to work independently on projects or sub sets of projects and effectively represent Trustee Services. Due to the nature of such fiduciary oversight functions, the candidate should have strong regulatory and compliance background and a good understanding of local regulatory obligations and requirements.


Core Skills & Competencies:

Delivery of high quality service to internal and external customers;
  • Manage the delivery of the team's tasks in a timely, accurate and in a controlled environment, ensuring priority items are identified and dealt with in a prompt manner.
  • Display effective organisation skills in order to manage competing priorities.
  • Liaise effectively with other parties, both internally and externally and communicate in a professional manner at all times.
  • Represent the Trustee Services in a competent and professional manner with external vendors and clients.
  • Represent the Trustee Services in the regular service calls with external stakeholders, vendors and outsource business partners
  • Provide an excellent standard of service to our clients both internally and externally.

Identify and assume ownership of issues;
  • Take responsibility for assigned tasks and prioritise to ensure expectations are met.
  • Co-ordinate or act as Trustee Services representative on larger projects, as requested.
  • Become actively involved in the development of the business by involvement in initiatives such as new business take on
  • Implement effective risk awareness within the team, ensuring each member of the team adheres to all documented control


A bachelor's degree (preferably in Banking and Finance).

Job Family Group:
Operations - Transaction Services

Job Family:
Fund Accounting

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

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