VP, Head of Production Support - Core Banking, C2E Technology, Technology & Operations

  • Competitive
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • DBS Bank Limited
  • 18 Mar 18 2018-03-18

See job description for details

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Key Accountabilities

  • Improve systems and applications stability
  • Improve mean time to recovery for incidents
  • Meet critical application availability targets
  • Identify and drive opportunities for service improvement
  • Sponsor innovation in solving problems

  • Manage high severity incidents with customer impact with focus of recovering services as soon as possible
  • Manage incident trends with focus to close the loop on problems/incidents
  • Drive root cause analysis to prevent recurrence of problem incidents
  • Manage activities to ensure availability of applications meets SLAs
  • Manage business volumes against IT resources allocated to ensure adequate capacity
  • Manage direct reports, ensuring correct performance metrics are set and regular interventions are in place to achieve quality outcomes
  • Drive continuous improvement within the teams

  • Significant and solid experience in application support across banking applications
  • At least 10 years + of working experience within a technology organization
  • Knowledge of Main Frame will be advantage
  • Strong problem solving, analytical, priority setting, facilitation and multi-tasking skills
  • Strong analytical skills and proven ability to simplify and clearly communicate with technical and business stakeholders
  • Experience of leading, coaching, mentoring and managing technical teams
  • Solid experience within Technology and Application Support
  • Strong analytical and problem solving skills
  • Excellent written and verbal reasoning and communication skills
  • Ability to lead teams
  • Ability to work across organizational boundaries, leverage networks and drive solutions
  • Ability to contribute to the wider C2E technology agenda

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.