VP, ID Admin (Project & Systems)

  • Competitive
  • Singapore
  • Permanent, Full time
  • United Overseas Bank
  • 20 Nov 17

VP, ID Admin (Project & Systems)

Job Description:
•Responsible for project onboarding, user acceptance testing support IDMPlus maintenance.
•Responsible for the overall productivity and performance of the team in providing quality services to Singapore and Overseas users, and meet the established SLAs.
•Responsible for coaching, supervising, appraising and monitoring the performance of the team.
•Responsible for the team's capacity planning and addressing training needs as appropriate.
•Responsible for the team's KPIs, periodic risk and control assessments and corrective actions.
•Responsible for ensuring the team's requirement are up-to-date in the overall BCP.
•Ensure that administrative procedures are maintained.
•Take on projects/assignments as & when required.

Job Requirements:
•At least 5 years of post-graduate experience in similar capacity in CSA or equivalent user administration.
•Strong focus on customer services, and be prepared to engage and speak with internal/external stakeholders and auditors.
•Experience in leading or managing a team.
•Experience in managing projects &/or onboarding of systems.
•Able to work independently with minimal supervision.
•Able to work flexible hours and provide support on weekends during system implementations/cutovers.