Vice President, Incident Recovery Manager (Payments & Cash Management), Chief Technology Office

  • Competitive
  • Singapore
  • Permanent, Full time
  • Bank Of America / Merrill Lynch
  • 16 Dec 18

Vice President, Incident Recovery Manager (Payments & Cash Management), Chief Technology Office


About Bank of America Merrill Lynch:
Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World
Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region's leading financial services companies.

Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business. Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion mission.

Bank of America Merrill Lynch is an equal opportunities employer.

Position Description
Background: Experienced ITIL Major Incident Manager / Incident Recovery Manager within the Global Banking and Market Technology (GBAM) line of business.

Incident Recovery Manager will be responsible for the hands on execution of ITIL aligned Incident Management processes as a part of a specialist Command and Control team, based in Singapore or Hong Kong but with day to day interaction with globally dispersed colleagues. The successful candidate must be able to work with multiple technical groups and business units and must have strong operational experience in major incident management. The candidate will need to be an experienced ITIL practitioner and previous experience of complex payments systems would be a distinct advantage. The role entails exposure to senior business management and as such superb communications and stakeholder management skills are a pre-requisite.

Remit is a global function, delivering a 24*7 incident services for 650+ applications, using a follow the sun operations approach. APAC based resources are critical to allow this to operate seamlessly.

Key Responsibilities

  • Execution and coordination of ITIL aligned Incident Management processes
  • Comprehend, communicate and lead the recovery of business disrupting technology incidents
  • Track, oversee and report on the daily management of significant incidents
  • Interface and liaise between Application Production Support and Business/Operations support
  • Communicate incident status and impact with senior executive business and technology stakeholders
  • Support various ad hoc and scheduled reporting requirements

Key Requirements
  • Experience of performing Major Incident Management role
  • ITIL Certification
  • Excellent communication skills both verbal and written; must be able to appropriately convey ideas, concerns and opinions across differing levels of management
  • Must be proactive, enthusiastic, flexible and results driven with attention to detail
  • A team player who must be able to work under pressure, juggle multiple priorities, using initiative to meet deadlines without close supervision
  • A disciplined thinker and capable of working across organizational boundaries in a very demanding, high-output environment

Posting Date: 30/11/2018
Location:
2 HARBOURFRONT PLACE #02-01 - MERRILL LYNCH HARBOURFRONT
- Singapore

Full / Part-time: Full time
Hours Per Week: 40