Vice President, Prime Brokerage Client Service, Global Banking and Markets Operations

  • Competitive
  • Singapore Singapore Singapore SG
  • Permanent, Full time
  • Bank Of America / Merrill Lynch
  • 17 Aug 18 2018-08-17

Vice President, Prime Brokerage Client Service, Global Banking and Markets Operations


About Bank of America Merrill Lynch:

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region's leading financial services companies.

Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business. Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion mission.
Bank of America Merrill Lynch is an equal opportunities employer.

Position Description

Prime Brokerage Client Service Dynamic new team in Singapore that has connections globally in New York, Asia and EMEA as part of a Follow the Sun coverage model for FXPB clients.
We are looking to recruit a highly motivated individual to a new FXPB Clients Service team as a Client Services Manager

Key Responsibilities

  • The role will also involve additional responsibilities to help build and implement a new support model imbedding FXPB and FIPB knowledge into wider team with the goal of eliminating key man risk and allow for growth of the FXPB business in Asia.
  • Regionally the role will be part of wider CSR team in Asia and it will support both the FX and Fixed Income PB relationships reporting to the APAC Head of Client Operations.
  • You will have cross training responsibilities which will provide a great opportunity for you to grow and improve your product knowledge.
  • The role also will allow for travel for client meetings in the region.
  • Build out FXPB and FIPB support in the region that is not currently supported from scratch.
  • Driving change management, introducing and training of FIPB and FXPB into a broader team in the region, driving key Client Service initiatives such as eTask, eStation, and looking to re-align processing functions for FXPB into a core support team in the region.
  • Providing coverage in the region and moving out of NY to allow follow the sun model and ensure we are able to support the business request to target and grow the Asia client base for FXPB.
  • Main point of contact for FX Prime Broker and FI Prime Brokerage clients in APAC.
  • Offer premium client service and take care of all client queries while maintaining the relationships between our clients and internal departments.
  • Collaborating with clients daily, you will provide mentorship and advice for clients on all operational issues and act as client advocate within to ensure all clients needs are met.
  • The CSR primary role will be to handle the trade lifecycle events from trade capture, exception processing, credit approval, trade matching and reconciliation of positions into downstream systems.
  • The role will also involve driving change management, introducing and training of FIPB and FXPB into a broader team in the region, and looking to re-align processing functions for FXPB into a core support team in the region.

Requirements
  • Excellent communications skills and ability to lead other teams to ensure resolution of queries.
  • Ability to build rapport with clients and internal partners.
  • Ability to work diligently in a positive team environment potentially leading multiple projects/deadlines at a time.
  • Excellent time and priority management skills.
  • Exotics, options and change management knowledge is helpful
  • Deep understanding of operational risk.

Posting Date: 25/07/2018
Location:
50 COLLYER QUAY - OUE BAYFRONT
- Singapore

Full / Part-time: Full time
Hours Per Week: 40