eFX Specialist (Associate - Manager), Global Futures and Options + FX

  • Negotiable
  • Singapore
  • Permanent, Full time
  • KGI Securities (Singapore) Pte. Ltd
  • 15 Oct 18

The role of eFX Specialist will include performing ongoing customer support and configuration of the various eFX system’s back office, servers and work with the third party vendors, internal IT and other departments. If you are dynamic and enjoy working in a fast-paced environment, come join us as an eFX Specialist!

Responsibilities

  • Provides 1st line support by responding to clients' calls and emails inquiries including questions about trading platforms' functionalities, platforms setup, connectivity and troubleshooting
  • Ensure users' queries and problems are followed up and resolved promptly/effectively through a systematic tracking/follow up process
  • Conducts trading platforms update and liaise with vendors on technical and infrastructure issues
  • Ensure IT deliverables have proper quality control through unit/integration test, UAT and proper handing over to production
  • Ensure end user satisfaction of IT deliverables through formal UAT and sign-off
  • Performs analysis and compare with competitor's platforms. Suggest improvements and enhancements
  • Working closely with eFX and Sales Department to collate and communicate their requirements into visible project plans
  • Running the project on a day-to-day basis within specified quality, time and cost constraints

Requirements

  • University graduates preferably with Bachelor’s Degree / Diploma (min) in IT, Business Administration, Finance or related fields
  • Minimum 1 year relevant experience
  • CMFAS M1A, M2A, M5, M6 and M6A or equivalent license an advantage
  • Knowledge of financial products
  • Good command of both written and spoken English and Mandarin in order to liaise with Chinese associates.
  • Excellent communication skills and ability to deal with clients
  • Client centric with a passion to go the extra mile for clients
  • Self-motivated individual who is able to multi-task and results-oriented
  • A committed, and confident team player with the ability to respond positively to request for assistance
  • Highly independent with good planning and interpersonal skills
  • Competency in Excel, Powerpoint and Word

 

We offer attractive salary package and long-term career development to the successful candidates. You are invited to email your cover letter and full resume to hr_recruit.sg@kgi.com

We regret that only short listed candidates will be notified.