Client Services Account Manager

  • Competitive
  • Seoul, Seoul-teukbyeolsi, South Korea
  • Permanent, Full time
  • The Bank of New York Mellon
  • 26 Jan 18 2018-01-26

Work with external Korean clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.

Work with external Korean clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.

Support clients in addressing moderately complex operational and technical issues and ensuring requests are timely executed.

Apply problem solving skills, experience and judgement to analyze information.

Strong communication skills to deliver high quality service to a specialized client-base.

Provide clients information related to BNY Mellon products and services representing multiple lines of business and geographies and direct them to the appropriate resources, as needed.

Monitor client inquiries, resolve non-routine issues and escalate complex issues to the appropriate team member, as needed.

Use knowledge of client issues and needs to contribute to business development efforts.

Participate in internal activities and initiatives designed to improve the client experience.

Recommend process improvements.

  • At least 5 years of relevant custody experience or work experience in asset servicing or asset management companies
  • Strong communication skills to deliver high quality service to a specialized client base
  • Sound judgment in analyzing information  
  • Independence in problem solving
  • Demonstrate risk management/awareness
  • Highly motivated individuals with the ability to work under pressure
  • Results driven with a strong commitment to completing tasks within deadlines