French speaking Senior Systems Administrator
On behalf of our client, an international company specialising in components and sub-systems for the aerospace, defence and selected energy market, Swisslinx are currently looking for a Senior Systems Administrator to join a permanent job opportunity in the area of Fribourg.
Your responsibilities:
- Provide first class customer focused IT support to both VIP and standard business users across the site
- Monitor ServiceNow queue and assign Incidents/Service requests to relevant resources
- Review incidents that have breached SLA in Level 2 team and take appropriate action to address causes for breaches
- Install and configure software and hardware
- Technically support and coach apprentices with escalated incidents by performing technical assessments, troubleshoot incidents and isolate faults in accordance with Service Level Agreements for escalations and own workload
- Provides significant expertise in day to day consultation, training, instruction, complex trouble-shooting and problem-solving for computer users.
- Manage networks, servers and technology tools
- Set up accounts and workstations as well as upgrading systems with new releases and models
- Support Major Incident Management during high priority incidents and problem tickets which technical assistance
- Ensure that all tickets are well-documented and actionable with accurate notes
- Install, set up, update, troubleshoot and resolve issues on laptops, desktops, printers, smart devices (tablets and mobiles) and telephony equipment
- Support various applications across both legacy and current versions of Windows Operating system as well as VPN clients, Citrix and bespoke software residing on the local machines and servers
- Provide hands on support for local backup systems (change tapes, physical troubleshooting, restores and
monitoring) as well as logging actions
- Ensure security through access controls, backups and firewalls
- Identify and support process improvement across team
- Travel will be required across sites
Your background:
- Proven experience as a Systems Administrator, Network Administrator or similar role
- Experience of working in a large organization supporting 10,000+ user base across various locations
- Fluency in English & French
- Experience with databases, networks (LAN/WAN) and patch management
- Experience of supporting VIP users is essential
- Knowledge of system security (eg: Intrusion detection systems) and data backup/recovery
- Ability to create scripts in Python, Perl or other languages
- Experience of setting up and supporting smart devices such as MS Surface Pro and IPad/Mobiles
- ITIL V3 Awareness
- Participation in team on-call Rota where required
- Excellent customer service skills with
- Strong organizational, troubleshooting, analytical and problem solving skills
- Smart presentable with strong oral and written communication skills
By applying for this position, I consent to the Swisslinx Group of companies:
- storing my personal information (including name, contact details, Identification and CV information etc.) on their internal or external servers for the purpose of informing me of potential employment opportunities
- using my personal information or
- supplying it to third parties upon express consent for the purpose of informing me of potential job opportunities
- transferring where applicable my personal information to a country outside the EEA/EFTA
I also hereby agree to the Swisslinx privacy policy (http://www.swisslinx.com/en/legal/privacy-policy) and Terms of Use (http://www.swisslinx.com/en/legal/disclaimer)
