BackEnd 2LS App Support Ops Java #116292

  • Competitive
  • Zurich, Switzerland Zurich Zurich CH
  • Permanent, Full time
  • Credit Suisse AG
  • 19 Aug 18 2018-08-19

BackEnd 2LS App Support Ops Java #116292

We Offer
Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries. With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clients-and to help our employees grow. It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility. Join us and let's craft the future of Credit Suisse together.

The Team

End-to-end IT Production accountability for all Swiss Universal Bank (SUB) owned 60 IT Services and 250+ applications. Provide stable and efficient Application Support services through a well-defined operating model including Application Service desk, 2nd Level support and integrated IT Service Management. Focus on Incident Management to restore services during outages and Problem Management to identify and implement sustainable solutions. Pro-actively improve production stability through continuous health checks and quality assurance to avoid outages. For this position, there is a potential option to take over the team lead in the future.

We Offer

The Support Specialist acts as 2nd line incident analyst and provides general and technical expertise to investigate, diagnose and apply workarounds and standard solutions to incidents arising primarily (but not exclusively) within his application domain area: SUB Ops Payments

  • Assess all available incident details to get a good understanding of the incident
  • Collects further information from end-users/customer if necessary
  • Checks with 1st line to clarify questions about the content of the incident record or the classification
  • Diagnoses what the incident could be triggered by
  • Verifies the result of the initial support by consulting the KEDB (Known Error Database)
  • Checks if further information gathering and / or different parameters are providing a match in the KEDB
  • 2nd level technical support role is mainly java expertise and includes on call (Pikett) duties for night batch (TEV)
  • Escalates incidents to 3rd line of support if no workaround / solution can be found within the threshold agreed by Service Level Management and described in the Incident Management Criteria document
  • Apply workaround / solution found by searching the KEDB and / or related problem records.
  • Check if workaround / solution has resolved the incident with the user
  • Update the incident with all relevant recovery details
  • Raises problems tickets
  • Raises change requests to trigger implementation of workarounds or solutions to incidents

You Offer
You Offer

  • Bachelor's degree in computer science or equivalent training required
  • Solid knowledge of Java development (5 years+ experience), which adhere to clean code principles.
  • Excellent knowledge and experience using Webservices (SOAP + REST), Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
  • Understanding fundamental design principles behind a scalable application
  • Solid Unit Test and Integration Testing, including Continous Deployment
  • Very good soft skills and happy to work with teams both offshore & onshore
  • Experience in IT Process Management (IT Infrastructure Library ITIL a plus)
  • Experience relating to the mentioned business relevant processes a plus
    Software management/administration certification (e.g. ITIL a plus)
  • German and English on a good level

*LI-CSJOB* *jobsch*
Mr. S. Dowe would be happy to receive your application.
Please apply via our career-portal.

Credit Suisse is an equal opportunity employer. Embracing diversity gives us a competitive advantage in the global marketplace and drives our success.