Enterprise Architect, ITSM, ServiceNow (6 month contract, m/f)

  • Competitive
  • Zurich, Switzerland
  • Contract, Full time
  • Swisslinx
  • 16 Feb 19

Enterprise Architect, ITSM, ServiceNow (6 month contract, m/f)

On behalf of our client, one of the most established financial institutions worldwide, Swisslinx are looking for an experienced Enterprise Architect with solid experience on IT Service Management projects at an enterprise level to work on a transformation project.

This is a 6-month rolling contract with a strong chance of extension and/or internalization based in Zurich, Switzerland starting in March or April 2018.

You will work in our client's Strategy & Architecture Team and will be primarily responsible for the domain of Service Management, covering all aspects of IT Service management including the tooling supporting service design, transition and operations processes.

You will chiefly design the governance and processes to the new organisation and your main responsibilities will include:

- Author the vision, reference architectures and best practices
- Ensure practices are widely agreed and communicated within the organization, and facilitate alignment to them through your function as design reviewer and counsellor to service architects
- Shape IT Systems landscape of the bank, authoring the reference architectures around all aspects of service management, including the toolset supporting the service management processes, the interfaces with a rich ecosystem of services and technical capabilities, and the connection to the customer (through GUIs and CI/CD toolchains).

In this role you are faced with a broad variety of meaningful and challenging design problems that arise from the complexity and scale of the technical landscape, the dimension of the organization, the stringent security, compliance and performance requirements characterizing the branch, and the innovation pace of the organisation offering to its customers.

As the ideal candidate for this position, you will possess the following skills:

- Proven experience in a role as an Enterprise Architect
- Experience in IT Service Management (ITSM) projects in global environments (5 - 10 years experience)
- Certified in ITIL framework
- Knowledge of ServiceNow Architecture
- Solid process and data modeling experience (tools and methods) with a good understanding of CMDB design
- Good understanding of the state of the art in technology and operational practices in the area, standards and industry best practices (e.g. SOA, virtual data center, hyper-converged infrastructure, containerization, public cloud and infrastructure-as-code, TOGAF)
- Fluency in English (German advantageous)

Our client offers a rare opportunity within banking to work on various technologies across the bank in a challenging role.

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- storing my personal information (including name, contact details, Identification and CV information etc.) on their internal or external servers for the purpose of informing me of potential employment opportunities
- using my personal information or
- supplying it to third parties upon express consent for the purpose of informing me of potential job opportunities
- transferring where applicable my personal information to a country outside the EEA/EFTA

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