Head of Group IT Service Management (80-100%) #116594

  • Competitive
  • Zurich, Switzerland Zurich Zurich CH
  • Permanent, Full time
  • Credit Suisse AG
  • 15 Aug 18 2018-08-15

Head of Group IT Service Management (80-100%) #116594

We Offer

  • You the opportunity to become part of Group IT COO team in Credit Suisse Zurich, that achieve challenging financial, control and delivery objectives.
  • You will lead the global IT Service Management discipline, with the accountability to develop, roll-out and maintain the framework for global SLA management considering Intra-Group Service Management and Resolution & Recovery requirements
  • You-take on the responsibility for the global IT Service Catalogue, IT's Intra-Group Service relationships including governance and processes required to manage performance and risk of services from global and Legal Entity perspective
  • You are accountable for IT's input into Credit Suisse's global recovery and resolution plan
  • You are team leader of a small team of subject matter experts and closely collaborate with embedded specialists in global IT organizations
  • You work with divisional and functional senior IT management, IT Service Managers and global control groups to enforce the integration of IT service management practices into IT's management and control landscape
  • We are open to discussing flexible / agile working


You Offer
  • An academic degree preferably in Business Administration or equivalent
  • At least 10 years of experience in IT management, particularly in IT Service and Finance Management
  • You have a deep understanding of project, service and change management in global organizations
  • Excellent communication and presentation skills
  • Exposure and collaboration with IT management, infrastructure management, compliance teams and financial management
  • Experience in collaborating with globally distributed teams
  • Are you a dedicated problem solver with a positive personality and passionate about team work? Then we are sure that you would be an excellent fit for the team

*LI-CSJOB*
Mr. Norman Scialom would be delighted to receive your application.
Please apply via our Career Portal.