Messaging & Compliance Production Operator # 111004

  • Competitive
  • Zurich, Switzerland Zurich Zurich CH
  • Permanent, Full time
  • Credit Suisse AG
  • 21 Apr 18 2018-04-21

Messaging & Compliance Production Operator # 111004

We Offer

  • You the chance to join the Compliance and Retention Operation Team which is responsible for the Global Record Management (GRM) services such as Journaling of all electronic Communication and Record Discovery
  • In this role you will have the opportunity to support and act as the gatekeeper for the Compliance and Retention Operation Team.
  • The responsibility to provide the day to day Production Support on a wide variety of incidents and requests to our business clients from Legal and Compliance, various discovery teams and technical partners
  • You will be required to actively guide communication with internal clients within the Business and other IT teams e.g. Application Development, Technology Infrastructure Services etc.
  • One of your main tasks will be to maintain and operate the e-Compliance Retention GRM platform for Switzerland
  • You will play a key role in the GRM Replacement Project, which will introduce a new Technology based on the product Alcatraz from Actience
  • Responsibility as the main point of contract within the development project (GRM Replacement) to ensure quality within software delivery and onboarding of knowledge from Application Development teams
  • The accountability to be the lead during major incidents - helping to engage other teams as required and driving resolutions of incidents that would have an impact to our business
  • Opportunity to work in a multi-cultural global team spread across 4 main Regions.


You Offer
  • You have either a higher degree in Computer Science or equivalent work experience
  • At least 3 - 5 years working experience with Compliance & Retention Products such as Veritas Enterprise Vault and Discovery Accelerator (ideally version 11 and 12)
  • Professional knowledge in deploying, configuring, and supporting Enterprise Vault 11 | Enterprise Vault 12
  • Experience in providing the support for administrative tasks of Veritas Enterprise Vault 11 or 12 / Discovery Accelerator.
  • You have at least 2 - 3 years' experience with Unix / Linux (e.g. handling files, searching logs, checking processes)
  • Experience on MS Exchange 2010, Mail gateway and Unified Messaging
  • Performing out of hours work is required within a compensated and pre-allocated shift to provide support for application deployments and support of critical batch jobs and overseas business
  • This role is primarily responsible for deploying & supporting / managing the eComplience solution in the environment in order to enable the stability and resiliency of the service
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Ms. V. Eichenberger will be happy to review your application, please apply via our careers portal