Senior Client Relationship Manager – Zurich

  • Competative
  • Zurich, Switzerland
  • Permanent, Full time
  • Western Union
  • 18 Sep 17

We are seeking a customer focused, confident and ambitious Senior Client Relationship Manager to join our successful team in Zurich. This is a fantastic opportunity to work with a great organization and play a pivotal part in achieving their overall goals!

In this role, you will be responsible for maintaining and developing client portfolios, fulfilling or exceeding revenue and retention targets.

Sound interesting? Here are some specifics:

Processing clients orders accurately and efficiently
Engaging via telephone and in personal meetings with financial professionals within commercial businesses to understand their business payments needs
Developing proposals for key decision-makers to offer range of appropriate solutions to help the business growth.

Working closely with sales team to ensure seamless support for clients, especially in the clients transitioning.
Ensuring required clients records are up-to-date, reaccreditation documents are received according to plan and clients overdue payments are minimized
Maintaining high level of market knowledge and communicate it to the clients as required
Solve efficiently client issues, provide feedback and ideas for improvement to the Team Leader / Client Group Manager
Working towards specific key performance indicators

What you will need to succeed:

Solid experience gained in a client relationship role
Customer focused individual with strong initiative/drive
General knowledge of financial markets
Strong IT skills
Excellent interpersonal skills
Strong problem solving skills along with excellent presentation, verbal and written communication skills
French and German fluent; verbal and written English

What will make you stand out:

University degree or equivalent
Experience gained within the Finance and Banking industry or NGO

What’s in it for you?

Competitive global pay and benefits
Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career
Diverse, global team with colleagues in over 50 countries
Fantastic future career opportunities

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!  

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or other protected category. If you have a disability or special need that requires accommodation, please contact us at