Service Management Technical Domain Architect #113502

  • Competitive
  • Zurich, Switzerland
  • Permanent, Full time
  • Credit Suisse AG
  • 20 Oct 18

Service Management Technical Domain Architect #113502

We Offer
The Technical Domain Architect (TDA) is responsible for architectural support of the Service Management product/tool suite. The successful candidate will work closely with the Service Management Technologies Product, Engineering & Support Leads, Infrastructure Architecture Leads and Service Management Office (SMO) team members including process owners and end users to provide subject matter expertise in the ongoing enhancement of the products & tools to facilitate and support maturing the Service Management operational and commercial processes.

We Offer

  • The opportunity to provide end to end product architecture to ensure the detailed design and development remains consistent with the overall product strategy and roadmap
  • You identify issues between the strategic architecture and vendor solution implementation
  • You determine solutions and formulates implementation and migration strategies
  • You have the possibility to provide expertise in technical knowledge, methodology and framework, data integration and data flows, Enterprise Architecture, and software development and coding
  • The chance to work with the SMO Service Management Process Owners to understand workflow process and translate designs to prototypes
  • Provide detailed architecture analysis, design and direction on development activities
  • You participate in design, code, test review cycles
  • Provide a GAP Technical Evaluation of requested functionality and OOB (out of the box) functionality
  • Perform solution walkthroughs with Process Owner(s) and testing team/s
  • Evaluate ServiceNow changes (upgrades, patch fixes) and ensure alignment with product strategy and roadmap
  • Evaluate new features and new capabilities to align to organizationaland transformation needs
  • The freedom to find opportunities to improve the product offerings from a quality, controls & capabilities perspective while also defining best practices
  • Independent work in an international environment within a team around the world. Does that sound interesting to you?

You Offer
  • Bachelor's degree required
  • SME -Expertise in ServiceNow in addition to having 7+ years' experience working with the platform
  • Proven success working in Enterprise level ITSM projects
  • Knowledge and understanding of software architecture principles as they apply to solution and application architectures, specifically for portals, web sites and systems integration projects
  • Deep understanding of ITIL best practices and common IT Service Management processes
  • ServiceNow Implementation Specialist Certification
  • Strong collaboration skills
  • You are a dedicated problem solver with a positive personality and can-do attitude
  • Ability to convey complex technical information both to engineers and senior leaders
  • ITIL foundation certification experience of technical process analysis would be helpful
  • Your excellent people management abilities and your good english communication skills allow you to collaborate effectively and to build up professional relationships
  • Understanding of IT environments in financial institutions would be useful

Mr. S. Dowe would be happy to receive your application. Please apply via our career-portal.