Support Engineer / Ingenieur Support Engineer / Ingenieur …

in Zurich, Switzerland
Permanent, Full time
Last application, 13 Sep 21
in Zurich, Switzerland
Permanent, Full time
Last application, 13 Sep 21
Support Engineer / Ingenieur
You will be joining the Enterprise Technology Operations team. The team provides service and support for a local desktop solution, remote connectivity platform and servers supporting both infrastructure and business applications.

About our client

Our client is a multinational investment bank. On behalf of our client, Swisslinx is currently looking for a Support Engineer. This is a permanent opportunity based in central Zurich.

Your mission

- Provide user support to Swiss Bank users for all onshore technology assets (Desktop, server incl. Trading infrastructure, Voice systems and Conference rooms)
- Operate the systems management, patch and configuration tools to ensure platform security and consistency
- Develop processes to streamline and automate existing tasks, reduce team workload, and improve support to internal clients
- Analyze and resolve cases escalated by end users and 1st level support teams
- Strong team player working collaboratively in a global team with knowledge sharing and team work at its center
- Awareness of, and preferably practical experience of the Swiss Banking Data Privacy/Secrecy laws
- Engage with application development and business teams to provide end-to-end delivery of appropriate platform solutions
- Providing technical support in complex environments and interacting with non-technical and technical users
- Expected to build an understanding of the technology systems and flows that underpin the businesses in the Swiss Bank

Your background

- 3-4 years technology experience, preferably in financial services, although candidates from different industries will also be considered.
- Experience with various enterprise products including Citrix XenApp/ XenDesktop, Microsoft Exchange, SQL, SCOM
- A good understanding of general infrastructure technology (OS, email, database, storage, network)
- Experience of desktop and server virtualization using technologies such as ESX and/or HyperV
- Windows and UNIX platform technologies, support and process lifecycles in enterprise systems
- Windows administration and troubleshooting skills for Microsoft Windows desktop (Windows 10) and server platforms (Windows Server 2012 / 2016)
- Experience with Windows systems management and patch management technologies
- UNIX administration and troubleshooting skills on Linux and Red Hat Enterprise Linux would be nice to have
- Experience with one or more programming and scripting languages: Power Shell, WMI, WSH, Perl, Python, .NET preferable

Nice to have

- Financial Services/Enterprise experience is preferred
- Must be a self-starter, a team player, and be able work in a fast paced environment
- Excellent analytical and problems solving skills
- Excellent interpersonal and communication skills (verbal, written)

What's on offer

- Work for an established international bank
- International and multi-cultural working environment
- Small team and exposure to interesting areas and topics

If you are a highly motivated, ambitious person, please apply via the job portal. Feel free to reach out in case of any questions.
By applying for this position, I consent to the Swisslinx Group of companies:
- storing my personal information (including name, contact details, Identification and CV information etc.) on their internal or external servers for the purpose of informing me of potential employment opportunities
- using my personal information or
- supplying it to third parties upon express consent for the purpose of informing me of potential job opportunities
- transferring where applicable my personal information to a country outside the EEA/EFTA

I also hereby agree to the Swisslinx privacy policy ( and Terms of Use (
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