Client Services Rep,Off
- Ensure clients' queries and reporting are answered / delivered accurately and on timely basis.
- Response and conduct clients' phone calls with professional manners.
- Constantly provide an update to clients on the progress of all raised issues.
- Demonstrate understanding of client's and investment manager's requirements.
Internal Departmental Deliverables
- Ensure all queries (through email or telephone) to Fund Operations have been fully handled and closely followed up.
- Provide coverage in the absence of Client Account.
Maintenance of Internal Procedures
- Prepare specific management information as requested.
- Adopt a proactive role in establishing State Street as an organization of service excellence within the region.
- Keep client directory up to date, to inform all members of the group whenever there is any changes for each fund / portfolio.
- Work closely with Fund Operations in regards to the reporting, settlement of trades, income collection and corporate action activity related issues.
- Update and maintain the fund procedures, aware of each fund procedure contents, and ensure agreed services are delivered to the clients in a timely manner.
- Escalate urgent/ major issues to the manager's attention.
Team & Personal Development
- Ensure full adherence and implementation of the Risk Management Policy and internal procedures at all times (e.g. KYC, FTOP/TOP, etc.) in order to prevent losses.
- Communicate and document non-compliance issues as they arise to senior manager.
- Establish a strong working relationship with all members of the group.
- Constantly demonstrate an awareness of group requirements, and offer assistance to other members of the group when necessary.
- Maintain an open line of communication with manager and other team members on all issues.
- Ensure escalation of issues to CAM when it's required.
- Update pending issues to all members of the group, to ensure all assigned funds are fully covered during absence.
- Demonstrate ability to utilize State Street systems to ensure prompt investigating issues raised by the clients.
- Accurate and prompt obtaining data that inquired by the clients
- Acquire professional knowledge via market update, regulatory requirements and practices to provide services of excellence to all clients.