Service Desk Analyst Service Desk Analyst …

in Birmingham, England, United Kingdom
Contract, Full time
Be the first to apply
250.00 - 270.00 GBP/Daily
in Birmingham, England, United Kingdom
Contract, Full time
Be the first to apply
250.00 - 270.00 GBP/Daily

Infrastructure Support - 2nd Line Support - Windows - Linux - VMware


Currently looking for a Contract 2nd Line support Engineer This Engineer will be responsible, as part of the Technical Support team, for providing 2nd line technical support for my Client's I.T. systems and supporting technologies. The Technical Support Analyst will be responsible for evaluating and assessing the impact of reported issues, recommending and implementing resolutions. The main tasks will be to assist in the provisioning of virtual servers, both Windows and Linux, and to support project related tasks.

Key responsibilities are:

• Support and build of Windows servers.

• Support and build of RedHat Linux servers.

• Support and provision of Virtual Servers utilising VMWare.

• Provisioning of storage to VMware Infrastructure.

• Assist in the resolution of assigned calls made to the I.T. Service desk.

• Ensuring Security procedures are followed.

• Advise on technical issues to immediate and management.

• Liaise with third party suppliers to resolve I.T. related issues.

• Manage allocated workload and issues to meet project timescales.

• Producing quality documentation.

• Providing assistance to other areas of the IT Service & Solutions department as necessary including areas not detailed above

Job Title: Service Desk Analyst

Location: Birmingham, UK

Rate/Salary: 250.00 - 270.00 GBP Daily

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

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