Supervisor - Property Small Claims / Recoveries




Department: CSG - Property (Insurance / Damage / Recoveries / Subsidence)




Employment Type: Permanent




Location: Birmingham




Description



We are looking for an experienced paralegal supervisor,, to effectively manage, supervise, develop and coach a team of paralegals by ensuring the team deliver and exceed against financial targets, maintain and improve the quality of service to clients.



We have roles available in both our property small claims and motor recoveries teams.




What you will do?

• Ensuring files are run pro-actively and effectively to conclusion by the relevant lawyers, with appropriate deadlines met.


• Ensuring that lawyers work effectively to meet the needs of the clients and the commercial requirements of the firm, managing any identified fee earner performance or conduct issues to include;


• Ensuring any client complaint, emerging risk or compliance issues within a case are identified, addressed and escalated to the Team Manager within required timescales, as well as ensuring that relevant learning points are highlighted and actioned.


• Direct line management for a team of paralegals.


• Managing performance issues for individual paralegals within their sub-team, which could include carrying out investigations, supporting the implementation and review of Performance Improvement Plans (PIPS) and providing additional technical support or training


• Driving and improving individual paralegals financial performance through effective management and support


• Supporting the Team Manager with recruitment activities, such as interviewing and application short-listing.


• Responsible for the induction of new joiners and ongoing technical development of lawyers

Who you are

• Previous supervision and / or team management experience is advantageous and essential when managing paralegals undertaking more complex roles.


• Sufficient technical ability to supervise the allocated sub-team .


• A high level of personal compliance with DAC Beachcroft Group protocols and procedures.


• Evidence of achievement of personal financial performance.


• Evidence of commercial acumen.


• Evidence of effective people management skills including the ability to motivate, coach and mentor team members at all levels.


• Organised and able to handle multiple demands and deadlines simultaneously.


• Able to communicate confidently orally and in writing at all levels.


• Demonstrates alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive).

What's in it for you?

• High levels of flexibility and a great work life balance - https://www.dacbeachcroft.com/en/Work-with-us/Whats-in-it-for-you


• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)


• Opportunities for growth and progression including professional funding


• In person and remote social events


• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!