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DWP Digital

Infrastructure Support

DWP Digital
Blackpool, United Kingdom
Posted 9 days ago Hybrid Permanent GBP35310 - GBP45666 per annum
Infrastructure Engineer (Support) Up to £45,666, 27% pension, flexible hours, hybrid model with 60% home working.

Infrastructure Engineer (Support)

Up to £45,666, 27% pension, flexible hours, hybrid model with 60% home working.

Do you have experience of Infrastructure and application monitoring and/or with Data Platforms?

DWP. Digital with Purpose.

DWP is the biggest government department in the UK. 25 million people a day access our services, to get support and find work, and we may payments worth over £195Bn a year.

So everything our DWP Digital teams work on - the products and services we maintain and modernise so they are work better for our users - is off-the-charts massive, and really important.

We want you to join our Enterprise Tooling Team. We're responsible for managing and maintaining a range of enterprise toolsets that manage the Department's IT Systems Management capabilities.

You will work within a team focused on the delivery of the Dynatrace and Splunk product sets, where you make our infrastructure solutions are stable, robust and resilient.

Your role.

You'll be part of a team IT Engineers that design, develop, deploy and support core the IT services that underpin the DWP's citizen facing systems.

These services provide the monitoring necessary to know how healthy the network, server or application is, how the data centres are laid out, what power they are consuming whilst also ensuring DWP are accurately capturing Software Asset information to allow the central Asset team to ensure we are correctly and efficiently licensed.

Day to day you will be investigating issues, and ensuring that our monitoring services are running optimally and assisting with product upgrades and patches.

You will be working to ITIL standards across Incident, Problem and Change management as you maintain the Portfolio of Enterprise Tools within our domain to provide a robust and modern enterprise strength capability.

You'll need working level experience of IT infrastructure concepts as you collaborate with multidisciplinary experts in our community.

We operate a variety of systems including Windows and various flavours of UNIX. You will be remotely accessing servers and will need a good level of understanding of Public Cloud and Infrastructure-as-a-Service concepts.

If you've used Splunk and Dynatrace that would be great - if not, no worries, as we'll give you all the training you need.

Your essential skills and experience - show us these in your applications

  • Designing and delivery of infrastructure services/solutions to meet strategic plans and roadmaps.
  • Dealing with and taking decisions on day-to-day operational management of services/solutions relating to own work area.
  • Providing specialist technical support and assistance to projects ensuring definition and delivery of requisite non-functional requirements to architectural and roadmap developments.
  • Providing 3rd line support for incidents, problems and changes.
  • Providing technical support and assistance
  • Applying different techniques to methods in analysing and resolving problems, and finding ways to improve

Details. Wages. Perks.

You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle.

We also have all the tools and tech we need to enable our people to work flexibly with home working 60% of the time.

In return for your skills, we offer competitive pay of up to £45,666

Also a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package starting at 26 days.

We also have a broad benefits package built around your work-life balance which includes:

  • Flexible working, flexi hours and flexi days
  • Hybrid working: some time in a hub with the team, some time at home
  • Family-friendly policies
  • Time off volunteering and charitable giving
  • Bring your authentic self to work with 'I Can Be Me in DWP'
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
  • Sports and social activities
  • Working in an award-winning environment and culture
  • Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

Here at DWP Digital we know how valuable your time is and that finding a new job is stressful enough without having to do umpteen stages and round after round of technical exercises.

That's why we have a clear and succinct hiring process with only TWO STAGES - So click the link below and get started with the next step in your career at DWP Digital.

CLICK APPLY for more information and to start your application.

job_description_image
Job ID  208607
ABOUT COMPANY
London, United Kingdom
Public Sector
DWP Digital is leading the transformation of the UK's largest government department - the Department for Work and Pensions (DWP). Now more than ever, ...
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