DWP. Digital with Purpose.
DWP is the UK's largest government department. We deliver products and services that are used by millions of people in the UK, every day and at key moments in their lives. We are looking for ambitious people who want to build a brilliant career in Service Management, to work with us on a once-in-a-generation digital transformation of these services.
DWP Digital is our growing community of digital experts. We use fresh ideas and leading edge technologies to create innovative, scalable digital solutions that make a difference to the lives of our 22 million users and to our amazing DWP colleagues.
Duties. Work. Projects.
Our Service Managers collaborate with experts from DWP Digital's technical teams. We support teams and business areas to ensure products are delivered to agreed performance targets in a cost effective and timely manner.
You'll promote service quality and improvements to the experience of our users. You'll be the interface between Digital and third party suppliers, defining and articulating direction and working with suppliers to ensure delivery of services to meet business delivers best value.
You'll have lots of opportunities to test and build your skills here. All our Service Managers undertake a range of key service management duties including reporting, incident management, problem management, relationship management, performance improvement and management of services, working closely with all business areas across all levels to increase quality and drive improved end user satisfaction.
You'll also have chance to work with suppliers and build relationships in that area, making sure our commercial position is right and that our partners are helping to DWP to deliver great value and great service.
What skills, knowledge and experience will you need?
Managing a Quality Service
Communicating and Influencing
Customer Service Management
Delivering at Pace
Details. Workplace. Pay.
You'll join us in our brilliant digital hub in Blackpool
We also have all the tools and tech we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.
In return for your skills we offer competitive salary up to £34,285 a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package.
We also have a broad benefits package built around your work-life balance which includes:
CLICK APPLY for more information and to start your application.