EMEA Windows Server Operations Systems Administrator

  • Competitive
  • Camberly, England, United Kingdom Camberly England GB
  • Permanent, Full time
  • Bank of America Merrill Lynch
  • 18 Aug 18 2018-08-18

EMEA Windows Server Operations Systems Administrator

Job Description:
Corporate Title: Assistant Vice President (AVP)
Location: Camberley
Line of Business: CTO

Want to join a growing team where we act with integrity and energy to deliver consistent success? Here in our Camberley office we are happy to announce we are recruiting for an EMEA Windows Server Operations Systems Administrator.

Our team handle the design, build and operate of midrange hosting, midrange database, and midrange storage & backup services across the EMEA region. The team support multiple lines of business and multiple technologies.

We are responsible for technical management of incidents, complex service requests and changes; the management of server security and configuration to adhere to policies, baselines and standards defined by the Global Information Security Team; and continual service improvement routines to reduce incidents and ensure systems stability.

You will support an estate of approx. 50,000 servers globally and provide Technical Management services within defined SLAs, acting upon critical issues from Major Incident Management, Application Support Teams and the Core Platform Operations team. You will serve as SME on the operational support of the EMEA Windows Server environment (through supporting the global environment), with a key role to play in the identification and management of risk and the delivery of our key strategic programs.

What will your main responsibilities involve?

  • Responsible for the technical management of the Windows Server
  • Deliver within agreed SLAs
  • Contribute to Problem Management processes to establish root cause of incidents and ensure assigned corrective actions are resolved within agreed timescales
  • Contribute to CTO Key Strategic Programs in region and the global team
  • Risk management and remediation, with focus on compliance and non-permitted technology remediation
  • Relationship management with application owners, LOBs, engineering, and other operations teams
  • See opportunities to simplify the environment and drive efficiencies through the use of automation
  • Work within a global team to drive consistency across the regions
  • Build and maintain relationships within technology and application support teams
  • Provide Core hours business support (7am - 7pm), as part of an operational rota
  • Some weekend working to support infrastructure and business changes and on-call

What skills and qualifications will you ideally possess?

  • Bachelor's degree or equivalent experience
  • ITIL Foundation
  • Experience in Operations in a large environment

  • Experience of working within a regulated/corporate environment, supporting 2000+ server across multiple locations
  • Solid Windows 2003/2008/2012 core technical skills, including core performance monitoring and troubleshooting
  • Good ESX and VMWare skills
  • PowerShell and VB scripting experience
  • Microsoft Clustering knowledge and experience
  • Experience of Bladelogic toolset and vulnerability patching toolsets
  • MCSE/MCSA qualified
  • SAN attached storage configuration and troubleshooting (pref. EMC)
  • Customer service focused with good interpersonal and communications skills, able to handle business users as well as technical associates
  • A problem solver, capable of working across organizational boundaries to inspire change
  • Thorough knowledge of ITIL procedures and standard methodologies. ITIL Service Delivery qualification is helpful

  • Takes Ownership
  • Problem solver
  • Communicates Effectively
  • Acts with Courage and Conviction
  • Collaborates
  • Delivers Results for Customers and Clients
  • Collaborates
  • Delivers Results for Customers and Clients

About Bank of America Merrill Lynch

Bank of America is one of the world's leading financial institutions, serving individual consumers, small- and middle-market businesses, large corporations and governments with a full range of financial and risk management products and services. Bank of America Merrill Lynch is the marketing name for the global banking and markets businesses.
The company has had a presence in EMEA since 1922. With offices in 23 countries on three continents, it offers an integrated and comprehensive set of products and services across Global Corporate and Investment Banking, Global Markets and Consumer Card, serving the needs of individual, corporate, institutional and government clients, combining the best of local knowledge and global expertise. Developing solutions for social and environmental challenges is at the core of Bank of America Merrill Lynch's responsibility platform. In more than 90 countries around the world, we partner with employees, clients and stakeholders to help make financial lives better.


If you're interested in this opportunity please send your details to us by applying online.
Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mindset are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.