Complaints Handler

  • GBP200 - GBP225 per day
  • Chelmsley Wood, England, United Kingdom Chelmsley Wood England GB
  • Contract, Full time
  • South Africa GSC
  • 12 Jul 18 2018-07-12

Operations - Customer Service Delivery - Complaints

Experience of regulated sales environments, processes and procedures

  • Some experience of process improvement
  • Experience of administration environments, preferably in a Financial Services context
  • Some experience of complaints handling, processes, procedures and regulations


  • Relevant professional qualification
  • Working knowledge of industry best practice, good network/links with external bodies and individuals on the same field
  • Working knowledge of Prudential products, systems and distribution
  • Understanding of the Statements of Principle and Code of Practice
  • Working knowledge of life and pensions products, markets and competitors
  • Working knowledge of financial services regulatory and legislatory frameworks

Standard responsibilities associated with this role

  • Take all reasonable steps to make sure your business area fulfils its external regulatory, legal and industry
  • obligations
  • Use your judgement to strengthen our positive risk and control culture, by identifying, assessing and
  • managing risk within your business area
  • Understand our Code of Conduct and how it applies to your work. Comply with all relevant policies,
  • including mandatory training
  • Make sure that all personal expenditure, and contractual and legal agreements are authorised, controlledand monitored according to our delegated authority requirements
  • If you're responsible for any legal agreements with third parties then you must make sure these are managed
  • according to the Managing Contractual Relationships Framework. You'll find your responsibilities as an
  • expenditure authoriser set out in the financial procedures manual for your business