IT Service Management Analyst
About The Role
Are you looking to get into IT Service Management? Are you process oriented and keen to learn? If so this role could be for you.
You will be learning from and working alongside the Society's Service Management team, across the breadth of service management disciplines including Change as a primary area, Asset and Config, Capacity and Service Management to name a few.
The role entails working in a "rotation" scheme between the different areas of IT Service and no two days will be the same.
You will be required to work at speed to understand processes, both IT and business to deliver timely and effective solutions to support the wider business. You'll need an analytical mindset, be creative and have the ability to work in a flexible and agile way.....thinking outside the box and not being afraid to try different things.
Role related knowledge:
• Microsoft Office 2010 minimum
• Previous experience within an ITIL-aligned service management environment an advantage
• Experience with an ITSM tool is desirable
Other essential information:
• Confidence and a positive can do attitude are a plus to support our "right first time" ethos
• Good communication skills
• Excellent organisational skills
Professional qualifications or essential experience required:
- Customer service background desirable, and/or IT experience.
- ITIL Foundation Certificate in IT Service Management an advantage.
Internally this role is known as Technical Analyst - IT Service.
About The Company
Our people are our most valuable asset and we are committed to attracting and retaining the very best people who reflect our values. We recognise the importance of helping you to balance your working life with other priorities, so if you wish to consider this vacancy and your circumstances require different hours to those advertised, or if you are considering a job share arrangement, then let us look at the flexibility you require and see if we can accommodate your needs, whilst ensuring we continue to meet our members' needs.
IT at the Coventry is changing; we are currently undertaking an exciting transformation project that will shape the future of the organisation. As we progress on our journey we are seeking talented individuals who are passionate about delivering an outstanding experience for both members and colleagues in an environment where you will have the opportunity to be part of the future success of the organisation and work in an environment where personal and professional development is taken seriously.