Capacity Manager Capacity Manager …

DWP Digital
in Eccles, United Kingdom
Permanent, Full time
Be the first to apply
GBP35310 - GBP40666 per annum
DWP Digital
in Eccles, United Kingdom
Permanent, Full time
Be the first to apply
GBP35310 - GBP40666 per annum
DWP. Digital with Purpose. Up to £40,666, 27% pension, flexible working We are looking for a Capacity Manager to help ensure, new, legacy and transformed systems stay online and accessible for our millions of users.

DWP. Digital with Purpose.

DWP is the UK's largest government department. We deliver products and services that are used by millions of people in the UK, every day and at key moments in their lives.

We are looking for applications from Capacity Managers who would like to work with us as we deliver a once-in-a-generation digital transformation of these services.

DWP Digital is our growing community of digital experts. Using fresh ideas and leading edge technologies - and putting the user at the centre of everything we do - we create innovative, scalable digital solutions that make a difference to the lives of our 22 million users and to our amazing DWP colleagues.

What skills and experience are we looking for in your application?

  • You have a proven track record in Capacity Management
  • You have worked in a Capacity Management function where you have managed service components to ensure they meet business needs and performance targets.
  • You have experience in implementing, applying and governing Capacity Management standards, procedures and tooling in a large complex environment.
  • You have a working knowledge of the main IT infrastructure and maintenance functions required of large, complex and highly integrated systems (including the principles of maintaining a large and complex IT estate and the associated risks).
  • You have ITIL certification (or equivalent) and can demonstrate Service Management Framework experience in the Service Operations function (Event, Incident, Problem, Change, Release, Capacity, ITSCM and CSI).
  • You communicate effectively across all operational levels of the organisation as well as with suppliers and customers.

Duties. Work. Projects.

As our new Capacity Manager you will help protect, monitor and maintain live service to ensure the lights stay on for over 100,000 DWP colleagues and agents, and for the millions of people who use and rely on our services.

You'll use your knowledge and expertise to enable effective capacity management impacts to be visible to the 24/7 Command Centre to operational areas Service Managers and our Service Desk at any given time.

You'll manage the capacity of DWP 'Digital Services' and its environments. You'll take account of capacity and performance limits for all components of the service.

Our Capacity Management and performance professionals fulfil agreed customer SLAs, co-ordinate relationships with suppliers to ensure they provide value for money services and manage support relationships with both internal and external projects, technical teams, and other service management processes.

We're a huge and complex organisation, and the context of our work is unique. We're not driven by profit motive and shareholders, but by creating conditions that ensure that people who need to access DWP support and service can do so.

Details. Wages. Perks.

You'll join us in your choice of our brilliant digital hubs in Newcastle, Blackpool or Manchester.

We also have all the tools and tech we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.

In return for your skills we offer competitive salary of £40,666 a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package which rises to 30 days over time.

We also have a broad benefits package built around your work-life balance which includes:

  • Flexible working, flexi hours and flexi days off
  • Family friendly policies
  • Volunteering and charitable giving
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
  • Sports and social activities
  • Professional development, coaching, mentoring and career progression opportunities.
  • Work in an award winning culture and environment.

CLICK APPLY for more information and to start your application.

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