Data Engineer with Genesys-Up to £40,666 + up to 27% great pension+ great benefits +performance related bonus + flexible working + work life balance
Then look no further, we'd love to hear from you. Click Apply now for more info and to start an application!
DWP Digital With Purpose.
This is an exciting opportunity for a talented and innovative Data Engineer with skills and experience in Genesys to help us transform data management and data services within a complex contact centre environment.
DWP's Next Generation Contact Centre operates one of the largest contact centre platforms in Europe, enabling 25000 service centre colleagues from 17 separate Business Units to answer almost 50 million calls from citizens every year.
Our challenge is to operate a resilient and stable service which improves our citizens experience. We want to reduce the amount of time needed to handle calls and, as much as possible, remove the need for people to contact us at all.
Data. Work. Projects.
We have 2 roles available, one entry level or junior role, and one a level above that (which we call working level).
You'll join our award winning Next Generation Contact Centre team.
Our service is built on a market-leading Genesys platform, unlocking functionality that will allow DWP to deliver an orchestrated, omnichannel experience for citizens, improve internal communication, support information sharing and assure security.
NGCC and Genesys won the Gold Award for Innovation at the European Contact Centre and Customer Service Awards. Over the next three years we will continue to innovate to enhance the user experience and drive efficiency.
These are exciting times in NGCC, we are building a platform that will evolve and along with emerging technologies, and introducing automation to ensure we are building fit for purpose services that really work us and the people who need to contact us..
You'll have skills in Genesys in order to identify the challenges of this product and how to get the best out of the application.
And you'll have an engineering, analytical mind-set applying logistics to understand how contact centres should work efficiently. You'll help improve the visibility of operational data reporting in real time management around contact centres including incoming web chat and customer service agent reporting.
It's a real opportunity to own and shape the the design, build and evolution of the largest, most complex Genesys contact centre environments around
What skills & experience we are looking for?
You'll be able to demonstrate experience of :
Details. Wages. Perks.
You'll join us in one of our brilliant digital hubs in your choice of Blackpool, Leeds, Manchester , Newcastle or Sheffield.
We also have all the tools and tech we need to work flexibly. Many of us are working remotely at the moment due to Covid-19.
We offer competitive salary for this role is up to £40,666 per annum, a brilliant civil service pension with employer contributions circa 27% and a generous leave package.
We also have a broad benefits package built around your work-life balance which includes:
For further information click apply or contact me
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