DWP. Digital with Purpose.
We're looking for an ambitious Test Engineer to join our brilliant Digital Channels team. We're transforming and digitizing the way in which DWP delivers customer facing services that are used by millions of people.
Over the next 3 years the amount of transactions between DWP and our customers is expected to double. Our challenge is to automate and reduce the amount of time needed to handle these transactions so it's as quick and easy as possible for people to get the support they need.
As our new Associate Test Engineer you will be working with our Next Generation Contact Centre team. You'll help us revolutionise the way customers interact with DWP, providing quality assurance, using manual and automated test suites to ensure applications are robust and performant.
Duties. Work. Projects.
You will be part of a team delivering new capabilities across an Omni Chanel Platform, enhancing customer journeys and experiences.
You'll help test our Contact Centre applications, so you'll need a good understanding of the Genesys Contact Centre platform and how it is deployed within a large multi-site environment
You should be familiar with the Software Development Lifecycle, Test Engineering principles and must have experience of testing within a Genesys and Verint Contact Centre Environment.
Working within an Agile team, you will support the testing of features in sprint through both manual and automated end-to-end testing, documenting issues and managing their resolution.
You will be required to write test plans, create test scripts, and produce test completion reports for use by the Contact Centre Platform team, and project stakeholders.
You'll be joining a thriving, supportive Test Engineering community and have access to real on the job exposure as well as lots of learning and development opportunities.
What skills and experience do you need?
Details. Wages. Perks.
You'll join us in a brilliant DWP digital hub in your choice of Manchester or Blackpool
We also have all the tech and tools we need to work flexibly. Lots of us are working from home at the moment due to Covid-19.
In return for your skills we offer competitive salary from £31,989 to £34,285, a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package.
Our broad benefits package is built around your work-life balance and includes:
CLICK APPLY for more information and to start your application on Civil Service Jobs.
We are an equal opportunity employer and we welcome applications regardless of age, disability, gender, race or sexuality.