CIB - Fund Accounting Operations Service Delivery Specialist - Analyst CIB - Fund Accounting Operations Service Delivery  …

J.P.Morgan
in Edinburgh, Scotland, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
J.P.Morgan
in Edinburgh, Scotland, United Kingdom
Permanent, Full time
Be the first to apply
Competitive
CIB - Fund Accounting Operations Service Delivery Specialist - Analyst
Department Description:

J.P. Morgan Fund Services provides services including Fund Accounting, Financial Reporting, Investment Operations, and Transfer Agency to mutual and pension Funds. The Fund Accounting Operations Service Delivery Team is a department within the Fund Services Operations team that houses client facing professionals that support our day to day service delivery to clients.

Role Description:

This is a Professional 502 position in Fund Accounting Operations Service Delivery team, a key position as a Client facing contact supporting the Fund Accounting Teams.

Core responsibilities:
  • Be a key point of contact for a significant JPM Client or multiple key Clients within Fund Accounting.
  • Build a stable relationship with the client to support key interactions and seamless escalation.
  • Be responsible for the timely accurate completion of client reporting
  • Be a communication source for escalation of all issues, service updates, and progress updates for the Client.
  • Investigate, document & remediate errors or issues impacting the client.
  • Provide timely accurate responses to client queries.
  • Ensure the service quality that is delivered to clients is of an excellent standard
  • Represent Fund Accounting across service and change discussions.
  • Co-ordinate and participate in Fund Accounting service reviews with the Client.
  • Maintain an excellent and interactive relationship with internal partners including Client Services, product and Transfer Agency.
  • Supporting the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement.
Key Responsibilities of the Operations Service Delivery Team:
  • Client facing subject matter expert for Fund Accounting service delivery impacting matters.
  • Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter).
  • Client reporting.
  • Client query management
  • Maintain service plan and issue log.
  • Participate in Fund Accounting operations fast board meetings.
  • Ensure adherence to the Client SLA.
  • Ensuring awareness of and adherence to regulatory requirements for Fund Accounting.
Skills/attributes & required experience:
  • A strong sense of ownership and responsibility.
  • Excellent client facing skills.
  • Fund Accounting experience.
  • Ability to work with other products (Transfer Agency, Financial Reporting, Tax Services).
  • Strong organizational and time management skills.
  • Ability to interact efficiently with Clients and effectively manage client expectations.
  • Knowledge of key operations controls & workflow.
  • Strong written and verbal communication skills.
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