M&G's UK offices are based in London, Edinburgh and Stirling. All colleagues are currently working remotely and expect to return to the office in 2021, only if it is safe to do so. We are happy to consider remote working for this position and would expect you to be able to travel to the office on occasion when appropriate.
At M&G our vision is: to become the best loved and most successful savings and investment business and we’re looking for people who are excited about joining us on our journey. We’re digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we’re looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.
We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles.
What you can expect from us:
We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:
How do we support our employees:
All M&G plc employees will be supported in the workplace through our LifeWorks employee assistance programme which is run by Canada Life. If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.
The Chief Customer & Distribution Officer (CCDO) is accountable for the M&G plc proposition strategy, the development of new propositions and ensuring ongoing oversight over the performance of existing propositions, across all parts of the group. The product ownership to support propositions will reside in one or more of the groups regulated entities. The development and implementation of the proposition strategy is critical to the success of M&G plc but also presents significant risk to the firm, and its customers. There exists proposition governance forums and processes for managing the development and continued oversight of proposition solution (PDP and PLM respectively).
The C&D Risk, Controls and Resilience function (RCR) is required to ensure sufficient challenge, support and oversight is maintained across the proposition landscape across M&G plc and for the full lifecycle of its propositions, i.e. strategy and ideation through to closure. To do this effectively, it needs to provide appropriately qualified individuals to work with the Proposition function and other functions as necessary to ensure it achieves its role. In recognition of the complexity and breadth of this challenge, it is envisaged RCR will provide more than one individual, each aligned to agreed proposition dynamics, e.g. Insured and Fund/Asset Management, or geographical split. The core responsibilities of the proposition risk lead roles are the same and they will report to the Director of RCR who is a member of the CCDO SLT.
The position acts as a senior member of the RCR team with lead responsibility for representing the function in matters linked to proposition risk and associated secondary risks, e.g. customer and regulatory, which arise from the proposition offering.
For the specified propositions the role will have primary responsibility for managing the relationship with the proposition function, led by the C&D Director of Product Solutions, and engaging in all stages of the proposition lifecycle, i.e. from initial ideation through its operation and if appropriate closure.
In this capacity the role will be expected to identify all pertinent risks associated with the proposition, whether these be of risk to the firm, regulatory risks, risks to the customer and intermediaries. It is not the prime responsibility of the role to oversee change/execution risks unless these are relevant to the proposition outcome, however the role will be expected to fully engage with RCR colleagues to ensure such risks are appropriately identified and managed by the business.
Key Work Level Accountabilities:
Key Responsibilities for this role:
Key Knowledge, Skills & Experience:
Work Level: Integration Leader
Recruiter Name: Phoebe Ewers
Closing Date: 6th November 2020
We live by four behaviours at M&G and we ask all our employees to:
Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things