Client Service Executive - 6 month contract Client Service Executive - 6 month contract …

Barclays
in Glasgow, United Kingdom
Contract, Full time
Last application, 23 Nov 20
Competitive + Excellent Benefits
Barclays
in Glasgow, United Kingdom
Contract, Full time
Last application, 23 Nov 20
Competitive + Excellent Benefits
As a Barclays Client Service Executive you will be the first point of contact for our customers, creating the best customer experience primarily through our telephony channel. You will ensure your work is conducted in a timely manner, in accordance with internal procedures and regulatory requirements. This an exciting time to join the Smart Investor team, which is a direct investing service aimed at helping our customers achieve their investment goals.

You’ll work 35 hours within the week, between 7am and 11pm Monday – Sunday on a rotational basis. 

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

What will you be doing?

  •  Being involved in all aspects of the client journey from account opening to product management and development
  • Providing expert guidance and navigation across all areas of the Smart Investor website 
  •  Providing mutual support by coaching, training and sharing knowledge with less experienced colleagues 
  •  Building an in-depth knowledge of your area, monitoring client and competitor behaviours, recognising trends and anticipating upcoming risks and opportunities

What we’re looking for:

  •  A client-focused approach, with fantastic communication skills
  •  The ability to manage your own workload, prioritising and planning where needed
  •  A passion for providing outstanding customer service, gained through a customer service background
  •  The ability to build meaningful relationships with colleagues and clients

Skills that will help you in the role:

  •  Experience of dealing with complex customer queries and complaints 
  •  Excellent verbal and written communication skills
  •  Computer literacy
  •  Proven ability to meet performance standards

Where will you be working?

Tay House is nestled in a fantastic central city location. Our modern Glasgow Contact Centre is directly next to the M8 and a short walk from Central Station and Charing Cross train station. Tay House offers a communal coffee pod, but if you fancy nipping out we are right next to two of the main shopping streets in the city centre.

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

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