ISG Client Operations - Associate

  • Competitive
  • Glasgow, Scotland, United Kingdom
  • Permanent, Full time
  • Morgan Stanley
  • 16 Nov 18

See job description for details

Com p a ny P r o file:

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Department Profile:

The Operations division is both the first line of defence for protecting Morgan Stanley's financial and reputational well-being, and an essential partner contributing to the firm's growth. Facing off to all Morgan Stanley businesses and interacting with all other parts of the Firm, the Operations division supports a complex, multi-faceted portfolio of businesses in full compliance with regulatory guidelines and the directives of the Operating Committee and Board of Directors. Members of the Operations team have a unique vantage point as the division touches all parts of the business, front to back. One of the largest divisions in the firm, Operations has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, we continually strive to improve while actively supporting the development of new businesses, structures and markets.

Team Profile:

ISG Product Operations is a world-class global team of dedicated professionals, performing myriad functions, all with a common purpose: to manage Morgan Stanley's Clearing and Trading & Client operational processes and deliver value to our clients in a controlled and efficient way. The broad organization partners closely with Sales and Trading to develop and implement new products and services as well as drive efficiency and reduce risk in our processes. At all times we are focused on delivering quality service to clients both internal and external. ISG Product Operations encompasses two functionally aligned organizations. The first, Trading & Client Operations, provides Operations functions in direct support of activity executed by Institutional Sales & Trading. The second, Clearing Operations, provides Operations functions in direct support for activity cleared by Morgan Stanley on behalf of our clients in Prime Brokerage, Listed Derivatives, and OTC Derivatives.

Pr i m a ry R e s p o n s i bili t i e s:

The Cash Client Processing (CCP) Group supports cash equity and fixed income business for institutional clients across all markets. The group is responsible for all client-related activity from the point of trading through to settlement. CCP always seeks to respond to client’s needs and developments within the industry, making it a constantly changing environment, which demands high performance from the individuals in the team. The team covers London based and Central European clients.

Joining CCP is an exciting opportunity to combine your client service and technical skills. We can offer the successful candidate a challenging and rewarding role. The skills and knowledge that you gain from working within the CCP area are transferable and will help you to develop your career within Morgan Stanley.

The role is a dynamic role where you will be primarily responsible for processing exceptions day to day, interacting with both external and internal clients via the telephone and email.

The team will handle high value and complex transactions throughout the day and the individual will be expected to prioritise workload and also escalate any issues to management.

You will be responsible for building and maintaining internal and external client relationships with key stakeholders such as International Equity Division (IED) Sales and Trading, IED Risk and Institutional Clients.


Skills Required (essential):

- Self motivated

- Conscientious, for example, in seeing issues to a thorough conclusion and to the satisfaction of all parties

- Team player

- Customer focused

- Excellent communication skills and the ability to interact with colleagues at all levels

- Strong analytical, numerical and inter personal skills

- Prioritisation and time management skills

- Problem solving through initiative and tenacity

- Ability to multi-task and grasp new concepts quickly

- Ability to work under pressure and achieve results, whilst maintaining a professional, friendly and client focused approach

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.*LI-AM1